Customer Engagement & Growth Specialist

Esler Companies; Northborough (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your年?

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

And more!

Job summary

Esler Companies | Renewal by Andersen is seeking a Customer Engagement Specialist in Northborough, MA. You will reconnect with past customers, help them take the next step on future projects, and bring care, urgency, and accountability to every call.

Join a team that values results and clear communication. The role offers base pay plus performance-based bonuses, with benefits like health insurance, 401k, paid time off, and holidays.

Qualifications

• At least two years of experience in call center, customer service, sales, telemarketing, or appointment setting roles preferred.
• Clear verbal and written communication.
• Ability to make conversations feel natural and helpful.
• Openness to coaching and the discipline to apply feedback quickly.
• Comfort working independently while staying connected to team goals.
• Flexibility when priorities shift and the focus to keep moving with purpose.
• Comfortable using computers and entering information accurately.

Responsibilities

• Call existing customers using company tools and clear, respectful communication.
• Schedule appointments with our Sales Consultants when customers are ready to explore additional window and door projects.
• Generate referrals in a natural, service-minded way after positive customer conversations.
• Build trust quickly by listening well, asking thoughtful questions, and keeping the customer’s experience positive.
• Accurately document customer interactions and appointment details.
• Partner with management to address questions and resolve customer concerns.
• Work toward daily activity and performance goals with consistency and ownership.
• Participate in team meetings, coaching sessions, and ongoing training.
• Perform additional responsibilities as assigned.

Skills

Call center experience

Customer service

Sales

Telemarketing

Appointment setting

Clear communication

Independent worker

Coachable

Job description

Esler Companies | Renewal by Andersen is seeking a Customer Engagement Specialist in Northborough, MA. You will reconnect with past customers, help them take the next step on future projects, and bring care, urgency, and accountability to every call.

Join a team that values results and clear communication. The role offers base pay plus performance-based bonuses, with benefits like health insurance, 401k, paid time off, and holidays.