Customer Engagement Engineer II - Impactful Tech Support

RiseMe; San Jose (CA); On-site; USD 105,000 - 195,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Cadence seeks a customer support engineer in California to assist customers and field teams with Palladium, Protium, and PDAPP products. You will handle SFDC cases, test fixes, and track metrics in JIRA, collaborating with R&D and sales as needed.

The role requires a BS-EE/CE (MS preferred) with 1+ year in design/verification or support, HDL knowledge, and Unix/Linux scripting proficiency. Strong communication is essential for resolving complex issues.

Qualifications

• BS/MS in EE/CE with design/verification experience.
• Proficiency in HDL and design/debug techniques.
• Ability to create test cases for customer issues.

Responsibilities

• Handle incoming SFDC cases from field AEs and customers.
• Report bugs to R&D and collect collaterals/testcases.
• Test R&D fixes/patches and track metrics in JIRA.
• Communicate complex issues clearly to teams and customers.

Skills

HDL: Verilog/SystemVerilog/VHDL

Digital design

JIRA experience

SFDC case handling

Unix/Linux scripting

Emulation (Palladium)

Communication skills

ASIC knowledge

Education

BS in Electrical/Computer Engineering

MS in EE/CE preferred

Tools

Palladium emulation

JIRA

SFDC (Salesforce)

Job description

Cadence seeks a customer support engineer in California to assist customers and field teams with Palladium, Protium, and PDAPP products. You will handle SFDC cases, test fixes, and track metrics in JIRA, collaborating with R&D and sales as needed.

The role requires a BS-EE/CE (MS preferred) with 1+ year in design/verification or support, HDL knowledge, and Unix/Linux scripting proficiency. Strong communication is essential for resolving complex issues.