Customer Engagement Engineer II

Cadence Design Systems, Inc.; San Jose (CA); On-site; USD 105,000 - 195,000; Full time

Job summary

Cadence Design Systems, Inc. is seeking an HSV Customer Support team member in San Jose to provide technical support for Palladium, Protium and Virtual Protocol (PDAPP) products. You will handle SFDC cases, coordinate with field AEs, and work with R&D to resolve issues.

The role requires a BS-EE/CE with 1+ years in design/verification or applications engineering, plus skills in HDL and Linux scripting. Travel may be required; salary range for California is $105,000 to $195,000, with additional

Qualifications

• Requires a BS-EE/CE with a minimum of 1 year(s) in design and/or verification of complex digital designs or related roles.
• General knowledge of design debug techniques and verification methodologies in complex EDA environments.
• Proficiency in HDL languages (Verilog, SystemVerilog, VHDL) and ability to create test cases for customer issues.
• Proficiency in Unix/Linux scripting (ksh/bash/csh).
• Experience with emulation; Cadence Palladium product preferred.
• Knowledge of UVM, SVA, SV coverage, Low Power (UPF).
• Knowledge of PCIe, USB and Ethernet protocols; excellent communication skills.
• Ability to explain complex issues clearly to internal and external teams.
• Occasional travel may be required.

Responsibilities

• Handle incoming SFDC cases reported by field AEs and customers.
• Report tool bugs to R&D and collect collaterals/test cases with field AE and customer.
• Test R&D fixes/patches.
• Track customer metrics in JIRA and generate management-quality reports.
• Assist in resolving critical customer issues.

Skills

Verilog/SystemVerilog

HDL

Unix/Linux scripting

Palladium emulation

PCIe/USB/Ethernet protocols

Customer communication

Education

BS in Electrical Engineering

MS in EE/CE preferred

Tools

Cadence Palladium

JIRA

SFDC

Job description

SAN JOSE

Full time

R56482

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

As an integral member of the HSV Customer Support Team, you will work with our customers and field AE teams and R&D groups to provide technical support for our Palladium, Protium and Virtual Protocol (PDAPP) products. You will enjoy the experience and challenge in working with a broad spectrum of designs and customers.

Responsibilities includes:

• Handling incoming SFDC cases reported by field AEs and customers.
• Report any tool bugs to R&D and work with field AE and customer to collect necessary collaterals and/or testcases.
• Test R&D fixes/patches.
• Tracking customer metrics in JIRA system, generating quality report for management.
• undefined

Position Requirements:

• Requires a BS-EE/CE (MS-EE/CE preferred) with a minimum of 1 years experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.
• General knowledge of design debug techniques and a strong understanding in logic design.General knowledge in verification methodologies for complex EDA environments.
• Proficiency in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly.
• Proficiency in Unix/Linux scripting languages (ksh/bash/csh).
• Experience with emulation, Cadence's Palladium product preferred.
• General knowledge in TBA, SVA, SV coverage, Low Power(UPF). UVM experience is a plus.
• General knowledge in PCIe, USB and Ethernet protocol.Excellent communication skills.
• Must have ability to communicate complex issues to internal teams and customers in a clear and concise manner.
• Occasional travel may be required to resolve critical customer issues.

The annual salary range for California is $105,000 to $195,000. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location.

Benefits

• paid vacation and paid holidays
• 401(k) plan with employer match
• employee stock purchase plan
• a variety of medical, dental and vision plan options
• and more

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Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.

Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.

Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.

Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.