Lead Customer Engagement Engineer

Cadence Design Systems, Inc.; San Jose (CA); On-site; USD 119,000 - 221,000; Full time

Job summary

Cadence Design Systems, Inc. is seeking an experienced technical support engineer to assist customers and field teams on PDAPP products such as Palladium, Protium, and Virtual Protocol. You will work with R&D and AEs to diagnose complex digital designs and provide robust solutions.

The role requires strong HDL knowledge, verification methodology expertise, and hands-on experience with emulation. Travel for critical issues may be required, with a focus on delivering quick, precise resolutions.

Qualifications

• BS-EE/CE with 5+ years in design/verification or ATE/tech support.
• Strong debug techniques and logic design understanding.
• Verilog/SystemVerilog/VHDL proficiency; create test cases quickly.
• Unix/Linux scripting (ksh/bash/csh).
• PCIe, USB, Ethernet protocols knowledge.
• UVM and SV coverage know-how; Low Power (UPF) a plus.
• EMULATION experience with Palladium preferred; strong communication.

Responsibilities

• Take ownership and drive to resolution for customer-reported issues.
• Debug failures, create test cases, log with R&D teams.
• Propose workarounds or app-level solutions when needed.
• Test R&D fixes/patches and validate enhancements.
• Collaborate with customers and internal groups on features.
• Evaluate new features for future software/hardware releases.

Skills

HDL languages (Verilog/SystemVerilog/V

Unix/Linux scripting

Verification methodologies

PCIe/USB/Ethernet protocol

UVM experience

Emulation (Palladium)

Cadence Palladium experience

Communication skills

Education

Bachelor's degree in Electrical/Computer Engineering

MS degree preferred

Tools

Cadence Palladium

Job description

SAN JOSE

Full time

R56484

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

As an integral member of the HSV Customer Support Team, you will work with our customers and field AE teams and R&D groups to provide technical support for our Palladium, Protium and Virtual Protocol (PDAPP) products. You will enjoy the experience and challenge in working with a broad spectrum of designs and customers.

Responsibilities includes:

• Taking ownership and quickly drive to resolution product issues reported by field AEs and customers.
• Debug customer reported failures, produce test cases to replicate failure and log issues with HSV R&D teams.
• Recommend potential workaround or application level solutions to customers when necessary.
• Test R&D fixes/patches.
• Work with customer and internal groups to spec out enhancement requests.
• Testing new product features for future s/w releases or h/w platform, including participation in internal beta activities.

Position Requirements:

• Requires a BS-EE/CE (MS-EE/CE preferred) with a minimum of 5 years experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.
• Strong knowledge of design debug techniques and a strong understanding in logic design.
• Knowledgeable in verification methodologies for complex EDA environments.
• Proficiency in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly.
• Proficiency in Unix/Linux scripting languages (ksh/bash/csh).
• Proficiency in PCIe, USB and Ethernet protocol.
• Proficiency in TBA, SVA, SV coverage, Low Power(UPF). UVM experience is a plus.
• Experience with emulation, Cadence's Palladium product preferred.
• Excellent communication skills. Must have ability to communicate complex issue to internal teams and customers in a clear and concise manner.
• Occasional travel may be required to resolve critical customer issues.
• undefined

The annual salary range for California is $119,000 to $221,000. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.

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Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.

Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.

Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.

Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.