Customer Engagement Specialist

Synaptic, Inc.; Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Performance-based advancement

Team culture

Coaching & mentoring

Job summary

Synaptic, Inc. seeks a Customer Engagement Associate to engage directly with customers in-person, supporting client marketing initiatives and providing product information. You will contribute to customer acquisition and retention while gaining hands-on exposure to sales, marketing strategy, and leadership development in a team-oriented environment.

The role offers paid training, clear pathways for growth, and a collaborative culture with performance-based advancement opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Interest in customer engagement, sales, or marketing.
• Able to work in a fast-paced, team-oriented environment.
• Coachable mindset and willingness to learn.
• Previous experience in customer service, retail, or sales is helpful but not required.

Responsibilities

• Engage with customers in a professional, in-person setting.
• Communicate product and service information clearly and accurately.
• Support sales and customer acquisition initiatives.
• Assist with marketing campaigns and promotional efforts.
• Collaborate with team members and management to achieve goals.
• Participate in training sessions focused on sales, marketing, and leadership skills

Skills

Strong communication

Interpersonal skills

Interest in customer engagement

Coachable mindset

Job description

As a Customer Engagement Associate, you will engage directly with customers to support client marketing initiatives, provide product or service information, and contribute to customer acquisition and retention efforts. This position offers hands‑on exposure to sales, marketing strategy, and leadership development within a team‑oriented environment.

What We Offer

• Paid training and continuous coaching
• Hands‑on experience in customer engagement, sales, and marketing
• Clear pathways for professional growth and management development
• Supportive and collaborative team culture
• Performance‑based advancement opportunities

Key Responsibilities

• Engage with customers in a professional, in‑person setting
• Communicate product and service information clearly and accurately
• Support sales and customer acquisition initiatives
• Assist with marketing campaigns and promotional efforts
• Collaborate with team members and management to achieve goals
• Participate in training sessions focused on sales, marketing, and leadership skills

Qualifications

• Strong communication and interpersonal skills
• Interest in customer engagement, sales, or marketing
• Ability to work in a fast‑paced, team‑oriented environment
• Coachable mindset and willingness to learn
• Previous experience in customer service, retail, or sales is helpful but not required

Growth & Development

Customer Engagement Associates receive ongoing training and mentoring designed to build leadership skills. High‑performing team members may be considered for advancement into supervisory or management roles over time.

If you’re looking to gain real‑world experience, develop transferable skills, and grow within a people‑focused organization, we encourage you to apply.