Customer Engagement Advocate

Planet Pharma; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus $1,500

Job summary

Planet Pharma is seeking a Customer Engagement Advocate to deliver a concierge, white-glove experience for our members as they navigate the surgical journey. You will represent the company with empathy, build high-quality relationships, and educate members on the value of our services in a fast-paced healthcare environment.

The role requires a high school diploma (Bachelor's preferred), 1–3 years in customer service or sales support, and strong communication and problem‑solving skills.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 1–3 years' experience in a customer service, service center, and/or sales enablement role
• Strong written and verbal communication skills; ability to organize work activities to meet deadlines

Responsibilities

• Create concierge, white glove level experience for members navigating through the surgical process.
• Engage members and selling the value of our service to every member.
• Support fast-paced healthcare environment and help families feel supported and valued.

Skills

Customer service

Teamwork

Communication

Problem solving

Deadlines

Education

High school diploma

Bachelor's degree in healthcare administration, social services, public health, or related field

Job description

A Customer Engagement Advocate (CEA) - similar to a patient advocate or customer service coordinator - handles creating a concierge, white glove level experience for members by navigating them through the surgical process. As the company's face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. Must have ability to operate in a fast-paced environment centered around customer excellence over all things. If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families.

• Requirements:High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
• 1–3 years' experience in a customer service, service center, and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines
• In addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:$1,500 sign-on bonus