Customer Engagement Advocate - October 19th

Lantern; Dallas (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus

Monthly bonus program

Job summary

Lantern is seeking a Care Advocate to deliver a white-glove, concierge experience for members navigating the surgical process. You will provide phone-based support, educate about incentives and program benefits, and coordinate with physician offices to streamline care.

This 100% onsite role in Dallas starts at $20.00–$24.00/hour plus a $1,500 sign-on bonus and a monthly bonus program for top performers. Training runs six weeks, 8:30 AM–5:30 PM, then a 9-hour shift window; high school diploma

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 1–3 years in customer service or related roles.
• Strong written and verbal communication skills.
• Ability to work effectively in a team.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Provide phone-based support to members in a fast-paced service environment.
• Deliver concierge-style, white-glove service for each member.
• Educate members on the surgical process, incentives, and program benefits.
• Assist with provider selection and coordinate with physician offices to streamline care.
• Answer questions with clarity and compassion, making members feel valued.
• Proactively engage new members while maintaining relationships with existing ones.

Skills

Customer service

Communication skills

Problem solving

Team player

Organization

Education

High school diploma

Bachelor's degree preferred

Job description

Now offering a $1,500 sign-on bonus for new Care Advocates!

Learn about A Day in the Life of a Lantern Care Advocate!

A Customer Engagement Advocate (CEA) - similar to a patient advocate or customer service coordinator - handles creating a concierge, white glove level experience for members by navigating them through the surgical process. As the company's face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. Must have ability to operate in a fast-paced environment centered around customer excellence over all things. If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families.

Start Date: Monday, October 19th, 2026

Compensation: Starting at $20.00–$24.00/hour based on experience + a $1,500 sign-on bonus, plus a competitive monthly bonus program — top Care Advocates can earn up to an additional $1,200/month.

Shift Schedules:

• 6-week onsite training program, Monday–Friday, 8:30 AM–5:30 PM (paid at your regular rate)
• After training, you'll be assigned a 9-hour shift within a 7 AM–8 PM window

This is a 100% onsite position.

What a day in the life looks like:

• Provide phone-based support to members in a fast-paced service center environment.
• Deliver white glove service by creating a concierge-style experience for each member.
• Educate members on the surgical process, available incentives, and program benefits.
• Assist with provider selection and coordinate with physician offices to streamline care.
• Answer questions with clarity and compassion, ensuring members feel valued and supported.
• Proactively engage new members while maintaining strong relationships with existing ones.
• Consistently go the extra mile to help members navigate the complexities of surgery

Requirements:

• High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
• 1–3 years' experience in a customer service, service center, and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines

In addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits: