Customer Engagement Advocate

Randstad USA; Dallas (TX); On-site; USD 42,000 - 50,000; Full time

Job summary

Randstad USA in Dallas, TX is seeking a Customer Engagement Advocate to assist members through the surgical process, from benefits explanation to coordinating with physician offices. This full-time, onsite role offers a fast-paced, customer-first environment and a chance to make a tangible impact in healthcare.

The position requires 1–3 years of customer service experience, a high school diploma, and preferably bilingual Spanish/English communication.

Qualifications

• High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
• 1–3 years' experience in a customer service, service center, and/or sales enablement role
• Dual language (Spanish & English) preferred

Responsibilities

• Educate members on surgical offerings and ensure benefits are clearly understood
• Coordinate member appointments, travel, and provider selection
• Assist with provider selection
• Resolve and document member inquiries with precision and efficiency
• Maintain strict PHI compliance while handling sensitive healthcare data

Skills

Spanish language

Customer service

Communication skills

Teamwork

Critical thinking

Education

High School diploma

Job description

As a Customer Engagement Advocate, you will help members navigate the surgical process-from explaining benefits to coordinating with physician offices. We are looking for high-energy, empathetic problem-solvers who thrive in a fast-paced, customer-first environment and want to make a tangible difference in healthcare.

Location & Compensation

Location: Dallas, TX | USA | Full-time Onsite

Compensation: $20-24 per hour based on experience

Shift Schedules:

• Monday–Friday, no weekends
• 6-week onsite training program, Monday–Friday, 8:30 AM–5:30 PM
• After training, you'll be assigned a 9-hour shift within a 7 AM–8 PM window

Requirements

• High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
• 1–3 years' experience in a customer service, service center, and/or sales enablement role
• Ability to work effectively in a team environment
• Effective written and verbal communication skills
• Critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines
• Dual language (Spanish & English) preferred

salary: $20 - $24 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Educate members on surgical offerings and ensure benefits are clearly understood
• Coordinate member appointments, travel, and provider selection
• Assist with provider selection
• Resolve and document member inquiries with precision and efficiency
• Maintain strict PHI compliance while handling sensitive healthcare data

Skills

• Healthcare System Navigation
• Healthcare Network
• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Basic Software Skills (1 year of experience is required)
• Customer Relations
• Customer Service
• Customer support (1 year of experience is required)
• Basic Computer Skills (1 year of experience is required)
• Typing Skills
• Spanish (5 years of experience is preferred)
• HIPAA (2 years of experience is preferred)

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

• Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 1 year

Education

• High School