Customer Care Advocate

Randstad USA; Dallas (TX); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad USA seeks dedicated Customer Care Advocates to deliver phone-based, concierge-style support in a fast-paced service center. You will educate members on surgical processes, incentives, and program benefits while guiding them through their care journey.

Start date is soon, with onsite-only work, a Monday–Friday schedule, and a 9-hour shift within 7 AM–8 PM. High school diploma required; bilingual Spanish/English preferred.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 1–3 years in customer service or service center roles.
• Bilingual in Spanish and English preferred.

Responsibilities

• Concierge Member Support: provide phone-based, white-glove service.
• Education & Guidance: explain surgical process, incentives, benefits.
• Care Coordination: assist with provider selection and coordination with offices.
• Member Engagement: build trusted relations with new and existing members.
• Compassionate Problem Solving: answer questions clearly and help navigate care.

Skills

Customer Service

Communication

Empathy

Active Listening

Problem Solving

Typing Skills

Telephone Etiquette

Basic Computer Skills

CRM

Education

High School Diploma

Bachelor’s degree preferred (Healthcare Admin, Social Services, Public Health)

Job description

We are seeking dedicated Customer Care Advocates to provide high-touch, phone-based support to members in a fast-paced service center environment. In this role, you will deliver white-glove, concierge-style service to guide members through the complexities of surgical care, educate them on available incentives and program benefits, and ensure they feel valued and supported every step of the way.

Start Date: Monday, October 19th, 2026

Compensation: Starting at $20.00–$24.00/hour based on experience + a $1,500 sign‑on bonus, plus a competitive monthly bonus program

Shift Schedules:

• Monday–Friday, no weekends
• 6-week onsite training program, Monday–Friday, 8:30 AM–5:30 PM (paid at your regular rate)
• After training, you’ll be assigned a 9-hour shift within a 7 AM–8 PM window

This is a 100% onsite position.

Salary: $41,600 – $49,920 per year

Shift: First

Work hours: 7 AM - 8 PM

Education: High School

Responsibilities

• Concierge Member Support:Provide phone-based support in a fast-paced service center, delivering a white-glove, concierge-style experience for each member.
• Education & Guidance:Educate members on the surgical process, program benefits, and available incentives.
• Care Coordination:Assist members with provider selection and coordinate with physician offices to streamline care.
• Member Engagement:Proactively engage new members while maintaining strong, trusted relationships with existing ones.
• Compassionate Problem Solving:Answer questions with clarity and compassion, consistently going the extra mile to help members navigate complex care journeys.

Qualifications & Requirements

• Education:High school diploma required. A Bachelor's degree in Healthcare Administration, Social Services, Public Health, or a related field is preferred.
• Experience:1–3 years of experience in a customer service, service center, and/or sales enablement role.
• Language Skills:bilingual in Spanish & English is preferred.

Key Skills & Abilities

• strong written and verbal communication skills.
• strong critical thinking and problem-solving abilities.
• Proven ability to organize work activities and consistently meet deadlines.
• Ability to work effectively within a team environment.

Skills

• Health Insurance Policies
• Patient Care Coordination
• Active Listening
• Activating Patient Files
• Follow-up
• Telephone Etiquette
• Empathy
• Typing Skills
• Basic Software Skills
• Customer Relations
• Customer Service
• Basic Computer Skills
• Customer Relationship Management
• HIPAA

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• High School (required)