Customer Engagement Advocate (x20)

Planet Pharma; Dallas (TX); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

$1,500 sign-on bonus

Parking Reimbursement – $150/month

Onsite Paid Training

Medical, Dental, and Vision Insurance

Short & Long Term Disability

Life Insurance

401k with company match

Paid Time Off

Paid Parental Leave

Free onsite Gym membership

Job summary

Planet Pharma is seeking a Customer Engagement Advocate to deliver concierge-style service to members onsite in Dallas, TX. You will handle phone-based support, educate members about the surgical process, incentives, and program benefits, and coordinate with physicians to streamline care.

The role emphasizes strong communication, teamwork, and a passion for helping others in a fast-paced healthcare environment.

Qualifications

• High school diploma required; Bachelor’s degree in healthcare administration, social services, public health, or related field preferred.
• 1-3 years’ experience in a customer service, service center, and/or sales enablement role.
• Ability to work effectively in a team environment.
• Strong written and verbal communication skills.
• Strong critical thinking and problem-solving skills.
• Ability to organize work activities to meet deadlines.
• Bilingual (Spanish & English) preferred.

Responsibilities

• Provide phone-based support to members in a fast-paced service center environment.
• Deliver white glove service by creating a concierge-style experience for each member.
• Educate members on the surgical process, available incentives, and program benefits.
• Assist with provider selection and coordinate with physician offices to streamline care.
• Answer questions with clarity and compassion, ensuring members feel valued and supported.
• Proactively engage new members while maintaining strong relationships with existing ones.
• Consistently go the extra mile to help members navigate the complexities of surgery

Skills

Phone-based support

Communication skills

Bilingual Spanish/English

Teamwork

Education

High school diploma

Bachelor's degree in healthcare administration, social services, public health, or related field

Job description

Location: Dallas, TX | USA | Full-time Onsite

Start Date: Monday, October 19th, 2026

Compensation: Starting at $20.00-$24.00/hour based on experience + a $1,500 sign-on bonus, plus a competitive monthly bonus program — top Care Advocates can earn up to an additional $1,200/month.

Shift Schedules:

• Monday-Friday, no weekends
• 6-week onsite training program, Monday-Friday, 8:30 AM-5:30 PM (paid at your regular rate)
• After training, you’ll be assigned a 9-hour shift within a 7 AM-8 PM window

This is a 100% onsite position.

A Customer Engagement Advocate (CEA) –similar to a patient advocate or customer service coordinator – handles creating a concierge, white glove level experience for members by navigating them through the surgical process. As the company’s face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. Must have ability to operate in a fast-paced environment centered around customer excellence over all things. If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families.

What a day in the life looks like:

• Provide phone-based support to members in a fast-paced service center environment.
• Deliver white glove service by creating a concierge-style experience for each member.
• Educate members on the surgical process, available incentives, and program benefits.
• Assist with provider selection and coordinate with physician offices to streamline care.
• Answer questions with clarity and compassion, ensuring members feel valued and supported.
• Proactively engage new members while maintaining strong relationships with existing ones.
• Consistently go the extra mile to help members navigate the complexities of surgery

Requirements:

• High school diploma required; Bachelor’s degree in healthcare administration, social services, public health, or related field preferred
• 1-3 years’ experience in a customer service, service center, and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines
• Bilingual (Spanish & English) preferred

In addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:

• $1,500 sign-on bonus
• Parking Reimbursement – $150/month
• Onsite Paid Training
• Medical, Dental, and Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave
• Free onsite Gym membership