Customer Enablement & Onboarding Specialist

AggDirect; Beltsville (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A logistics service provider is seeking a Customer Onboarding & Tech Support Associate in Beltsville, MD. The role focuses on assisting customers with onboarding and product usage while ensuring a smooth experience. Responsibilities include proactive outreach to new clients, conducting training, and providing first-line support. Ideal candidates will have strong communication skills and a passion for helping non-technical users. This opportunity offers a comprehensive way to support and enhance customer engagement.

Qualifications

• Excellent verbal and written communication skills.
• Ability to guide non-technical users patiently.
• Strong organizational skills and follow-through.

Responsibilities

• Proactively reach out to new users for onboarding.
• Conduct 1:1 or small-group training sessions.
• Provide first-line support and troubleshoot issues.
• Monitor user activation and engagement levels.
• Document account health and next steps.

Skills

Clear, friendly communication

Patience guiding non-technical users

Organized follow-through

Curiosity and fast learning pace

Comfort with video-meeting tools

Job description

A logistics service provider is seeking a Customer Onboarding & Tech Support Associate in Beltsville, MD. The role focuses on assisting customers with onboarding and product usage while ensuring a smooth experience. Responsibilities include proactive outreach to new clients, conducting training, and providing first-line support. Ideal candidates will have strong communication skills and a passion for helping non-technical users. This opportunity offers a comprehensive way to support and enhance customer engagement.