ML Enablement Engineer — Scalable Customer Education

Hidden Jobs; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel stipend

Home office stipend

Health insurance

Equity

NY/SF onboarding

Job summary

Hidden Jobs in the United States is seeking a customer-facing technical enablement professional to support a computer vision ML platform used by a broad developer community. You will educate customers, run webinars and workshops, and provide structured one-on-one guidance to move from experimentation to production.

You will translate recurring questions into scalable resources, collaborate with product, support, and engineering to feed insights back into the platform, and maintain a hands-on,

Qualifications

• Background in a customer-facing technical role such as customer success, technical enablement, developer relations, support, or solutions engineering.
• Comfort teaching technical concepts live, creating clear educational material, and guiding customers through unfamiliar workflows.
• Strong pattern recognition: ability to spot repeated questions and convert them into scalable resources.

Responsibilities

• Teach customers how to work with datasets, annotations, model training, evaluation, and the broader platform, both live and through written or recorded content.
• Run scalable enablement programs such as webinars, onboarding sessions, technical workshops, clinics, office hours, and learning journeys.
• Deliver structured, time-bound one-on-one enablement engagements for qualifying corporate customers who need deeper guidance.
• Identify recurring points of friction across customers and turn those insights into reusable guides, videos, workflows, or programs that reduce future support load.
• Provide clear, prescriptive guidance while preserving the boundaries of a scalable self-serve customer experience.
• Collaborate with product, support, and engineering teams to feed customer insights back into platform improvements.

Skills

Customer-facing

Teaching technical concepts

Educational material creation

Pattern recognition

Empathy & written comms

Autonomy & accountability

Builder mindset

Education

CS/Engineering background

Tools

Open source contributions

Job description

Hidden Jobs in the United States is seeking a customer-facing technical enablement professional to support a computer vision ML platform used by a broad developer community. You will educate customers, run webinars and workshops, and provide structured one-on-one guidance to move from experimentation to production.

You will translate recurring questions into scalable resources, collaborate with product, support, and engineering to feed insights back into the platform, and maintain a hands-on,