Customer Enablement Manager

remote work; United States; À distance; USD 120 000 - 190 000; Plein temps

Résumé du poste

Asana is seeking a senior Enterprise Enablement lead to partner with large customers, drive adoption of AI-enabled workflows, and deliver scalable education that accelerates measurable business outcomes. You will design workshops, lead discovery and delivery across multiple stakeholders, and collaborate with Customer Success, Sales, and Services to align priorities and maximize value.

This role requires executive-level communication, strong facilitation skills, and a data-driven mindset to guide

Qualifications

• 6+ years in customer enablement, customer success, strategic consulting, or related roles in SaaS.
• Proven track record independently leading complex enterprise engagements from discovery to delivery.
• Strong consultative skills and ability to translate ambiguity into actionable plans.
• Experience influencing senior and executive stakeholders and cross-functional partners.
• Excellent facilitation and communication for audiences from practitioners to executives.
• Strong project and portfolio management with a data-informed, outcomes-oriented mindset.

Responsabilités

• Partner with complex enterprise customers to drive adoption of Asana and AI-enabled workflows.
• Lead discovery, planning, and delivery across multiple stakeholder groups within your portfolio.
• Design and facilitate workshops, enablement programs, and executive-level conversations.
• Analyze adoption and impact data to guide strategy and optimize engagement.
• Collaborate with Customer Success, Sales, and Services to align on priorities and outcomes.
• Identify risks, expansion opportunities, and new use cases to strengthen customer value.

Connaissances

Customer enablement

Executive stakeholder management

Workshop facilitation

Data-driven strategy

SaaS enterprise

Description du poste

About the role

Asana is a software company focused on work management and collaboration. This role owns a portfolio of strategic enterprise customers, delivering enablement activities such as discovery, workflow consultation, change management, strategic enablement, and scalable education to accelerate adoption and measurable business outcomes.

What you'll do

• Partner with complex enterprise customers to drive adoption of Asana and AI-enabled workflows.
• Lead discovery, planning, and delivery across multiple stakeholder groups within your portfolio.
• Design and facilitate workshops, enablement programs, and executive-level conversations.
• Analyze adoption and impact data to guide strategy and optimize engagement.
• Collaborate with Customer Success, Sales, and Services to align on priorities and outcomes.
• Identify risks, expansion opportunities, and new use cases to strengthen customer value.

What they're looking for

• 6+ years in customer enablement, customer success, strategic consulting, or related roles in SaaS.
• Proven track record independently leading complex enterprise engagements from discovery to delivery.
• Strong consultative skills and ability to translate ambiguity into actionable plans.
• Experience influencing senior and executive stakeholders and cross-functional partners.
• Excellent facilitation and communication for audiences from practitioners to executives.
• Strong project and portfolio management with a data-informed, outcomes-oriented mindset.

For applicants in Nigeria

• The listing states the role is remote; no country restrictions are mentioned beyond remote eligibility. Confirm timezone and work authorization during interview.
• Role is described as West Coast based remote and open to employees in Pacific or Mountain Standard time; Nigeria is not explicitly excluded, but timezone alignment should be confirmed.
• Pay currency is not specified in the listing; confirm salary currency and pay schedule during interview.