Customer Education Specialist: AI-Driven Enablement & GTM

Alphasense; United States; On-site; USD 60,000 - 79,000; Full time

Benefits offered by this job

Performance-based bonus

Equity

Generous benefits program

Job summary

AlphaSense is seeking a Customer Education Specialist to connect Product, Product Marketing, and Customer Education. You will participate in GTM planning, track changes, and convert them into a clear execution plan so the team stays aligned and efficient.

You will leverage AI to template and automate content workflows, building scalable processes that move quickly without sacrificing quality. This role emphasizes coordination, execution, and continuous improvement.

Qualifications

• 1–2 years of experience in customer education, project coordination, program management, or a related field.
• Highly organized with a natural instinct for building process, templates, and systems.
• Comfortable using AI tools to build and automate, and eager to apply them to content and workflow challenges.
• A strong communicator who can synthesize fast-moving, sometimes ambiguous information into clear next steps for a team.
• Curious about product and comfortable with Product and Product Marketing stakeholders.
• Executes well against defined processes and knows when to seek guidance on prioritization or strategy.

Responsibilities

• Join Product and Product Marketing GTM meetings, take ownership of notes and action items, and translate roadmap and launch updates into clear asset requirements for the Customer Education team.
• Coordinate execution across In-App, LMS, Help Center, vILT, Certification, & other education channels, understanding which channel content belongs in and when it needs to ship.
• Utilize AI tools to automate repetitive work, accelerate content production, and reduce manual overhead, and bring those ideas to the team.
• Build and maintain templates, trackers, and workflows that keep the team's work organized and pointed to a single source of truth.
• Keep stakeholders across Product, Product Marketing, and Customer Education aligned as roadmaps and launch timelines shift, flagging risks and conflicts early.
• Support the day-to-day execution of education initiatives, ensuring deadlines are met and priorities stay visible to the team.

Skills

Customer education

Project coordination

Program management

Strong communicator

Organized processes

AI tools

Tools

AI tools

Job description

AlphaSense is seeking a Customer Education Specialist to connect Product, Product Marketing, and Customer Education. You will participate in GTM planning, track changes, and convert them into a clear execution plan so the team stays aligned and efficient.

You will leverage AI to template and automate content workflows, building scalable processes that move quickly without sacrificing quality. This role emphasizes coordination, execution, and continuous improvement.