Universal Associate I (Teller/New Accounts)

First Citizens Community Bank; Pennsylvania; On-site; USD 31,000 - 41,400; Full time

Benefits offered by this job

Health/Dental/Vision

401k with company match

Paid time off

Paid holidays

Life and Disability Insurance

Aflac supplemental plans

Employee Assistance Program

Job summary

First Citizens Community Bank is seeking a Universal Associate to deliver friendly service and accurate teller transactions in a cash-handling environment. You will assess customer needs and promote bank products while supporting a team-focused sales culture.

This role involves processing deposits and withdrawals, maintaining accurate records, and adhering to banking regulations. The position requires strong MS Office skills and a willingness to learn position-specific software.

Qualifications

• One year customer service and cash handling experience preferred.
• High school diploma or equivalent preferred.
• Ability to use MS Office and learn position software.

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions accurately and efficiently.
• Assess customer needs and suggest Bank services.
• Promote sales culture and referral programs.
• Maintain daily transactions, balance drawer, and research outages.
• Follow procedures in banking regulations.
• Identify customer needs and develop solutions.
• Interact with co-workers.

Skills

Customer service

Cash handling

Microsoft Office

Software learning

Office equipment

Education

High school diploma or equivalent

Tools

POS systems

Job description

Description

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB's standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.

There are four levels within the Universal Associate role. The Universal Associate I (Teller/New Accounts):

• Processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above.
• Opens and maintains deposit accounts for consumers and businesses.
• Completes all necessary maintenance on customer accounts.

HOURS

will average approximately 38-40 per week and will include working some Saturday mornings. This position is budgeted for 2,080 hours per year.

Requirements

• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.
• One year customer service and cash handling experience. (preferred)
• High school diploma or equivalent educational experience. (preferred)

BENEFITS:

Comprehensive benefit package to include:

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off; paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program

Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.

First Citizens Community Bank is committed to equal employment opportunity and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.