Customer Service Teller & Accounts Associate I

First Citizens Community Bank; Northern (KY); Hybrid; USD 16,531,000 - 24,797,000; Part time

Benefits offered by this job

Health, dental, and vision benefits

401k with company match

Paid time off; paid holidays

Group and voluntary life insurance

Disability insurance

Aflac supplemental plans

Employee Assistance Program

Job summary

First Citizens Community Bank is seeking a Universal Associate/Teller to provide timely, courteous service and handle daily transactions. You will assess customer needs, promote bank products, and support sales initiatives while maintaining accurate balances and ensuring adherence to bank procedures.

The role requires 1 year of customer service and cash handling experience, with hours averaging 25 per week, including some Saturday mornings. Benefits and training accompany the position.

Qualifications

• One year customer service and cash handling experience.
• High school diploma or equivalent educational experience.

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB’s standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.

Skills

Customer service

Cash handling

Communication

Microsoft Office

Data entry

Problem solving

Education

High school diploma

Tools

Banking software

Job description

First Citizens Community Bank is seeking a Universal Associate/Teller to provide timely, courteous service and handle daily transactions. You will assess customer needs, promote bank products, and support sales initiatives while maintaining accurate balances and ensuring adherence to bank procedures.

The role requires 1 year of customer service and cash handling experience, with hours averaging 25 per week, including some Saturday mornings. Benefits and training accompany the position.