Client-Focused Teller & New Accounts Associate

First Citizens Community Bank; Wilmington (DE); Hybrid; USD 36,000 - 48,000; Full time

Job summary

First Citizens Community Bank seeks a Universal Associate to deliver exceptional customer service, process transactions, and identify financial needs. You will promote bank products, participate in sales referrals, and maintain accurate cash handling across offices.

The role requires at least one year of customer service and cash handling experience, with a high school diploma or equivalent preferred. Some travel between branches is expected.

Qualifications

• One year customer service and cash handling experience is required or preferred.
• High school diploma or equivalent educational experience (preferred).
• Bilingual (Spanish) is a plus and helps serve a diverse client base.

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions accurately and efficiently.
• Assess customer needs and suggest bank products and services.
• Maintain daily transactions and balances, research outages, and balance the drawer.
• Follow procedures in compliance with banking regulations.
• Travel between office locations to provide staffing coverage.

Skills

Customer service

Cash handling

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

First Citizens Community Bank seeks a Universal Associate to deliver exceptional customer service, process transactions, and identify financial needs. You will promote bank products, participate in sales referrals, and maintain accurate cash handling across offices.

The role requires at least one year of customer service and cash handling experience, with a high school diploma or equivalent preferred. Some travel between branches is expected.