Customer-Driven Teller: Boost Loyalty & Banking Skills

PNC Financial Services Group, Inc.; North Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Dental/vision

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. seeks a teller based in Raleigh, NC to deliver an exceptional customer experience and promote financial wellbeing. You will handle diverse customer interactions, educate on alternatives, and refer opportunities to branch staff.

The role emphasizes in-branch engagement, use of digital tools, adherence to policies, and accurate daily operations. Sponsorship is not provided for visa holders.

Qualifications

• Successful candidates must demonstrate knowledge, skills and abilities for a teller role.
• The listing includes preferred skills related to customer service, sales, and banking products.
• No university degree required; a combination of education, certifications and experience may be considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates customers on options for financial transactions.
• Identifies banking opportunities and makes referrals to branch staff as appropriate.
• Conducts lobby engagement to connect with customers and promote PNC products.
• Educates customers on using technology and resources to manage transactions.
• Applies product and procedural knowledge to solve customer problems while adhering to policies.
• Ensures teller and branch operations are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Certifications No Required Certification(s)

Licenses No Required License(s)

Job description

PNC Financial Services Group, Inc. seeks a teller based in Raleigh, NC to deliver an exceptional customer experience and promote financial wellbeing. You will handle diverse customer interactions, educate on alternatives, and refer opportunities to branch staff.

The role emphasizes in-branch engagement, use of digital tools, adherence to policies, and accurate daily operations. Sponsorship is not provided for visa holders.