Customer-Driven Service Advisor | Growth & Team Impact

Fox Ford; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

Fox Ford in Grand Rapids, MI is seeking a Full-Time Service Advisor to join a dynamic team focused on delivering exceptional service in a fast-paced setting. This onsite role emphasizes integrity, teamwork, and proactive problem‑solving while ensuring a seamless service experience for every guest.

You will greet customers, schedule appointments, document service requests, and communicate with technicians to keep clients informed.

Qualifications

• Excellent communication and listening skills.
• Customer-centric mindset focused on satisfaction.
• Ability to document service requests accurately.
• Strong organizational and multitasking abilities.
• Teamplayer with integrity and professional demeanor.

Responsibilities

• Greet customers and identify their service needs.
• Schedule service appointments and document requests.
• Communicate with technicians about status and recommendations.
• Maintain organized workspace and ensure safety standards.

Skills

Customer service

Communication

Problem solving

Multitasking

Job description

Fox Ford in Grand Rapids, MI is seeking a Full-Time Service Advisor to join a dynamic team focused on delivering exceptional service in a fast-paced setting. This onsite role emphasizes integrity, teamwork, and proactive problem‑solving while ensuring a seamless service experience for every guest.

You will greet customers, schedule appointments, document service requests, and communicate with technicians to keep clients informed.