Customer-Driven Retail Sales Associate

Daiso USA; Lake Forest (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Daiso USA in Lake Forest, CA is seeking a Store Sales Associate to deliver exceptional customer service, support store sales, maintain merchandise presentation, process transactions, and contribute to a clean, organized and profitable store environment.

When assigned to a Lead Shift, you will assist with coordinating shift activity, assigning tasks, supporting team members, and escalating issues as needed. This role emphasizes a welcoming customer experience and value-oriented products.

Qualifications

• Excellent communication skills and ability to build positive relationships with customers and team members.
• Customer-focused mindset with a positive attitude and desire to resolve issues promptly.
• Ability to perform in a fast-paced environment and manage multiple priorities at the same time.
• Dependability, punctuality, and professional conduct are required.

Responsibilities

• Greet and direct customers in a friendly and professional manner.
• Answer customer questions about products, promotions, discounts, and special offers.
• Identify customer needs and recommend products or solutions to support the shopping experience.
• Upsell through appropriate product recommendations and maintain awareness of new products and promotions.
• Promptly resolve customer concerns when able and elevate complaints or sensitive issues to store leadership when necessary.
• Organize merchandise on shelves and restock merchandise when low or empty.
• Assist with back stockroom organization and set up of merchandise displays on the sales floor.
• Maintain a clean, organized, and safe sales floor, checkout area, and back stock area.
• Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
• Perform routine inventory counts and support inventory management activities as directed.
• Operate the cash register and accurately process cash, check, credit card payments
• Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
• Follow company policies, procedures, safety expectations, and loss prevention practices.

Skills

Communication

Customer service

multitasking

Punctuality

Basic math

POS familiarity

Team orientation

Education

High School Diploma or GED

Job description

Daiso USA in Lake Forest, CA is seeking a Store Sales Associate to deliver exceptional customer service, support store sales, maintain merchandise presentation, process transactions, and contribute to a clean, organized and profitable store environment.

When assigned to a Lead Shift, you will assist with coordinating shift activity, assigning tasks, supporting team members, and escalating issues as needed. This role emphasizes a welcoming customer experience and value-oriented products.