Universal Banker (Kauai)- Territorial Savings

Territorial Savings, a division of Bank of Hope; Lihue (HI); On-site; USD 26,505 - 33,117; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Lihue, Hawaii is seeking a Universal Banker responsible for exceptional customer service and supporting branch sales. This role includes processing transactions, opening accounts, and promoting tailored financial solutions. Candidates should have a High School Diploma and strong communication and organizational skills. The position offers a salary range from $19.24 to $24.04 hourly, plus bonuses and benefits.

Qualifications

• Advanced written and fluent verbal English skills are required.
• Ability to adapt to changes in a fast-paced environment.
• Experience in customer service and relationship building.

Responsibilities

• Deliver exceptional customer service and support branch sales goals.
• Process transactions and assist with account opening and maintenance.
• Ensure compliance with bank policies and regulatory requirements.
• Collaborate with team members for seamless service delivery.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Strong customer service skills

Ability to manage multiple tasks

Education

High School Diploma

Job description

The Universal Banker is responsible for delivering exceptional customer service, building relationships, and supporting the branch’s sales and operational goals. This role combines teller and platform responsibilities, including processing transactions, opening accounts, and offering tailored financial solutions. By serving as a trusted resource for customers, the Universal Banker contributes to a positive banking experience and branch success.

Customer Service & Sales

• Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly.
• Build relationships by understanding customer needs and recommending appropriate banking products and services.
• Promote bank products and services to achieve individual and branch sales goals, including accounts, loans, and other financial solutions.
• Educate customers on digital banking options and self-service tools to enhance their banking experience.
• Maintain knowledge of bank products, services, and promotions to provide accurate and helpful information.

Transaction Processing & Account Support

• Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
• Assist customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures.
• Identify opportunities to deepen customer relationships by cross‑selling or upselling additional products and services.
• Monitor and maintain cash drawer accuracy while following established cash‑handling procedures.

Operational Support & Compliance

• Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
• Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
• Monitor and escalate any suspicious account activity or potential risks to management as needed.
• Maintain organized and accurate records to support branch audits and operational reviews.

Team Collaboration & Development

• Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.
• Assist with training and mentoring new team members as directed by management.
• Participate in branch meetings and training sessions to stay informed of updates and best practices.

Job Qualifications / Requirements

Education / Credentials

• Minimum Education Level: High School Diploma

Skills

• English: Written: Advanced. Verbal: Fluent.
• Required: Excellent verbal and written communication skills.
• Required: Strong organizational skills with a willingness to adapt to changes in a fast‑paced environment.
• Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Required: Strong customer service skills with the ability to build and maintain relationships.

The salary range for this full‑time position is $19.24 Hourly – $24.04 Hourly + bonus + benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.