Oahu Universal Banker: Customer Experience & Solutions

Bbcnbank; Kaneohe (HI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Oahu is seeking a Universal Banker to provide a welcoming, professional experience for customers, assist with inquiries, and resolve issues promptly. You will build relationships, promote banking products to meet sales goals, and educate customers on digital banking options.

The role includes teller duties, account openings, and collaboration with the branch team to ensure excellent service and accurate records. This is a full-time on-site position on Oahu.

Qualifications

• High school diploma required.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly.
• Build relationships by understanding customer needs and recommending appropriate banking products and services.
• Promote bank products and services to achieve branch sales goals, including accounts, loans, and other financial solutions.
• Educate customers on digital banking options and self-service tools to enhance their banking experience.
• Maintain knowledge of bank products, services, and promotions to provide accurate information.
• Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
• Assist customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
• Monitor and maintain cash drawer accuracy while following established cash-handling procedures.
• Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
• Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
• Monitor and escalate any suspicious account activity or potential risks to management as needed.
• Maintain organized and accurate records to support branch audits and operational reviews.
• Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.
• Assist with training and mentoring new team members as directed by management.
• Participate in branch meetings and training sessions to stay informed of updates and best practices.

Skills

English proficiency

Customer service

Communication

Time management

Education

High School Diploma

Job description

Bank of Hope in Oahu is seeking a Universal Banker to provide a welcoming, professional experience for customers, assist with inquiries, and resolve issues promptly. You will build relationships, promote banking products to meet sales goals, and educate customers on digital banking options.

The role includes teller duties, account openings, and collaboration with the branch team to ensure excellent service and accurate records. This is a full-time on-site position on Oahu.