Customer-Driven Banking Associate: Service & Referrals

NBT Bank; New York (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Coverage

Dental and Vision Coverage

401(k) Plan

Employee Assistance Program

Job summary

NBT Bank is seeking a Relationship Banking Associate in New York to deliver high-quality customer service and responsive support to both internal and external customers. This role processes routine transactions accurately, develops rapport, and identifies opportunities to refer clients to the appropriate business partner.

You may interact in person or by phone and assist with basic consumer deposit account openings.

Qualifications

• High School Diploma or equivalent.
• Minimum one year experience in related banking positions or equivalent sales/customer service experience.
• Excellent listening and communication skills.

Responsibilities

• Process routine transactions and deposits accurately and efficiently.
• Identify customer needs and refer to appropriate partners; conduct sales calls.
• Support new deposit account openings and maintain security controls.

Skills

Listening skills

Communication skills

Customer service

Problem solving

Team player

Proficient computer skills

Education

High School Diploma

Job description

NBT Bank is seeking a Relationship Banking Associate in New York to deliver high-quality customer service and responsive support to both internal and external customers. This role processes routine transactions accurately, develops rapport, and identifies opportunities to refer clients to the appropriate business partner.

You may interact in person or by phone and assist with basic consumer deposit account openings.