Service Advisor

Max Motors Dealerships; Richmond (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

Max Motors Dealerships in Missouri is seeking a dedicated Service Advisor to be the first point of contact for customers. You will listen to vehicle needs, explain service options, and coordinate with technicians to ensure quality work.

This role requires strong communication, organization, and a customer-focused mindset. You’ll manage appointments, keep customers informed, and help drive service sales while staying up-to-date with promotions and manufacturer updates.

Qualifications

• High school diploma or equivalent.
• Prior customer service or sales experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers and record vehicle information and service needs.
• Consult with customers to determine service needs and provide recommendations.
• Schedule appointments and communicate vehicle status.
• Ensure documentation is accurate and timely.
• Inform customers of delays or additional services.
• Maintain relationships to promote retention and satisfaction.
• Communicate with technicians to ensure efficient service completion.
• Handle inquiries and complaints professionally.
• Meet service advisor sales and customer satisfaction goals.
• Stay updated on dealership promotions and manufacturer updates.

Skills

Customer service

Communication skills

Time management

Multitasking

Computer skills

Service software

Education

High school diploma

Tools

Automotive service software

Job description

Max Motors Dealerships is seeking a dedicated and customer-focused Service Advisor to join our team at our established dealership. As a Service Advisor, you will be the first point of contact for our customers and will play a critical role in providing excellent service to our clients.Responsibilities:• Greet customers and accurately record their vehicle information and service needs• Consult with customers to determine their automotive service/repair needs and provide recommendations based on technician diagnosis• Schedule appointments and communicate with customers regarding their vehicle's status and any additional services needed• Ensure all necessary documentation is completed accurately and in a timely manner• Keep customers informed of any delays, changes, or additional services needed• Build and maintain strong relationships with customers, promoting customer retention and satisfaction• Communicate effectively with technicians to ensure efficient and accurate service completion• Handle customer inquiries and complaints in a professional and courteous manner• Meet and exceed service advisor sales and customer satisfaction goals• Keep up-to-date on all dealership promotions, service offerings, and manufacturer updates• Other duties as assigned by managementRequirements:• High school diploma or equivalent• Previous experience in a customer service or sales role preferred• Excellent communication and interpersonal skills• Strong organizational and time-management abilities• Ability to multitask in a fast-paced and dynamic environment• Proficient with computers and technology, previous experience with automotive service software a plus• Valid driver's license and clean driving recordWe offer a competitive salary, comprehensive benefits package, and a positive and supportive work environment. If you are a team player with a passion for customer service and the automotive industry, we want to hear from you! Apply now to become a part of the Max Motors Dealerships family.