Administrative Coordinator I

SPS PoolCare; Naples (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

SPS PoolCare in Naples, Florida seeks an Administrative Coordinator I to support a range of office tasks with a strong focus on customer service. You will handle calls, greet visitors, manage information from the OS, email, and ticketing system, and assist colleagues and clients professionally.

The role requires excellent verbal and written communication, strong organizational skills, and the ability to work independently.

Qualifications

• Associate’s degree preferred; Bachelor’s degree a plus.
• Three to five years of experience in an administrative role.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming phone calls and provide exceptional customer service.
• Welcome customers, visitors and vendors.
• Retrieve information from operating system, email, and ticketing system.
• Respond to administrative inquiries from employees and customers.
• Communicate with Administrative Supervisor and management on concerns.
• Apply payments to customer accounts in real time.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Microsoft Office

Organizational skills

Recordkeeping

Independent work

Education

Associate degree

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Description

The Administrative Coordinator I will coordinate and perform a diverse set of support tasks, focusing on a high level of customer service with both internal and external customers.

Duties/Responsibilities

• Answers incoming phone calls, providing exceptional customer service targeting one call resolution.
• Welcomes and assists customers, visitors and vendors.
• Retrieves information as requested from operating system, email, and company ticketing system.
• Responds to and resolves administrative inquiries and questions from employees, internal departments and customers.
• Reviews and communicates with customers on outstanding balances in effort to collect monies.
• Communicates with Administrative Supervisor and other Management any concerns or issues.
• Request and apply payments to customer accounts in real time.
• Performs other duties as assigned.

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

Education and Experience

• Associate’s degree preferred.
• Bachelor’s degree a plus.
• Three to five years of experience in an administrative role.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.