Customer Dispatch Coordinator - Merriam, KS

Seaboard Foods; Merriam (KS); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, vision & dental benefits

401K with company match

Paid Time Off

Wellness Program

Job summary

Seaboard Foods in Merriam, KS is seeking a Customer Dispatch professional to evaluate drivers and owner-operators, ensure on-time delivery, and deliver superior customer service.

You will maximize truck utilization, report on equipment needs, coordinate with maintenance, and liaise between drivers and customers to ensure smooth handoffs. The role requires strong organizational skills, attention to detail, and the ability to thrive in a team environment.

Qualifications

• High School or GED is required.
• 5+ years in transportation operations including dispatch and customer service.
• Highly organized with the ability to prioritize multiple tasks.
• Experience in a team-oriented and collaborative environment.
• Bachelor's Degree preferred.
• Experience with TMS software, PowerPro and PeopleNet.

Responsibilities

• Maximize truck utilization and reduce driver turnover.
• Gather, evaluate and report information; advise on reequipment needs.
• Coordinate with maintenance manager on tractor/trailer maintenance and repair.
• Communicate and monitor load performance with drivers and manage home time.
• Facilitate communication between customer and driver for handoffs.
• Report to the Customer Dispatch Manager.

Skills

Highly organized

Team-oriented

Prioritization

Communication skills

Education

High School or GED

Bachelor's Degree preferred

Tools

TMS software

PowerPro

PeopleNet

Job description

YOUR OPPORTUNITY

We have an exciting Customer Dispatch opportunity in Seaboard Transport Inc. at our Merriam, KS office. The Customer Dispatch is responsible for the evaluation of company drivers and owner-operator drivers to ensure needs are met while maintaining a high level of customer service and on-time delivery.

ABOUT US

At Seaboard Foods, we create the most sought-after pork. A top U.S. pork producer/processor and leading exporter to 30+ countries, we are committed to bringing excellence to the table, seeking a better way to produce wholesome pork and connect every step between our farms and family tables. More than 5,400 employees in five states work on our farms, feed mills, and processing plant to produce Prairie Freshpork, ensuring the well-being of our animals, the environment, our employees, and the communities we call home. Our commitment to sustainability is reflected in our renewable gas projects on our farms creating renewable energy. Owned by Seaboard Corporation, a Fortune 500 company, and nominated as one of the "Best Places to Work" by Kansas City's Business Journal, we have a dynamic culture where our employees can contribute and understand why they matter.

RESPONSIBILITIES

• Maximize truck utilization and reduce driver turnover.


• Responsible for gathering, evaluating and reporting information as needed. Evaluates and makes recommendations for reequipment requirements.


• Communicate with vehicle maintenance manager and personnel on specific tractor or trailer equipment maintenance and repair as needed.


• Communicates and monitors performance on all loads with drivers, manages drivers home time.


• Communication between customer and driver ensuring the successful handoff or pickup of product


• Reports to the Customer Dispatch Manager

CORE COMPETENCIES FOR SUCCESS IN ALL ROLES

instills trust, communicates effectively, action-oriented, ensures accountability, and drives results.

QUALIFICATIONS

Required:

• High School or GED.


• 5+ years of relevant experience in transportation operations including dispatch and customer service experience.


• Highly organized and ability to prioritize multiple tasks.


• Experience working in a team-oriented and collaborative environment.

Preferred:

• Bachelor's Degree, preferred.


• Experience with TMS software.


• PowerPro


• PeopleNet

SCHEDULE

• The hours and days of work are established by departmental needs and at the discretion of management. After-hours, weekly on-call rotation and overnight travel as requested.

WORK ENVIRONMENT

The physical and work demands listed here represent those an employee should possess to successfully perform the job's essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Primarily an office environment.


• The noise level in the work environment is dependent on which environment you are in.

WHY SEABOARD FOODS?

• Medical, vision & dental benefits upon hire


• 401K with company match


• Paid Time Off & Company Holidays


• Wellness Program


• Tuition reimbursement


• Employee pork purchase program

For a complete list of our benefits please visit our career site: https://www.seaboardfoods.com/careers/why-sbf/

Seaboard Foods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, protected veterans' status, status as a disabled individual, or any other status protected by law.