Senior Service Desk Engineer

Seaboard Foods; Merriam (KS); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, vision & dental benefits

401K with company match

Paid Time Off & Company Holidays

Wellness Program

Tuition reimbursement

Employee pork purchase program

Job summary

Seaboard Foods in Merriam, KS is seeking a Senior Service Desk Engineer to lead critical IT support initiatives and optimize core Service Desk applications and hardware. This role partners with the Service Desk Manager on reporting and metrics and drives cross-functional projects requiring Service Desk expertise.

The position emphasizes maintaining and enhancing endpoint management, ITSM/ITAM tooling, patch management, and conference room tech. On-site schedule with after-hours as needed.

Qualifications

• 5-7 years of progressive IT support experience.
• Demonstrated project leadership showing on-time completion.
• Strong analytical skills with conducting reports and metrics.
• Strong written and verbal communication across teams.

Responsibilities

• Serve as primary lead engineer for projects requiring Service Desk involvement with cross-functional teams.
• Continuously evaluate emerging end-user support technologies and user experience trends to propose improvements.
• Maintain, configure and optimize Service Desk tools and desktop security apps (NinjaOne, Intune, Autopilot, ITSM, ITAM).
• Verify regular OS and vendor patches across the environment and report patch metrics.
• Oversee deployment and troubleshooting of conference room hardware and software; train Service Desk staff.
• Ensure defined PC agents on endpoints; report status and remediate as needed.
• Act as primary contact for Farm and small location connectivity outside Network scope.

Skills

IT support

Project leadership

Analytics & reporting

Communication skills

ITIL framework

Microsoft ecosystem

Independent worker

Customer focus

Education

Bachelor's degree in Computer Science / Information Systems

Tools

NinjaOne

Intune

Autopilot

ITSM

ITAM tools

Job description

YOUR OPPORTUNITY

We have an exciting Sr. Service Desk Engineer opportunity in our Merriam office. The Sr. Service Desk Engineer is a pivotal member of the IT support organization, responsible for overseeing the maintenance and optimization of core Service Desk support applications and associated hardware. This role ensures the seamless operation of critical systems, supports the Service Desk Manager with essential reporting and metrics and leads cross-functional projects that require Service Desk expertise.

ABOUT US

At Seaboard Foods, we create the most sought-after pork. A top U.S. pork producer/processor and leading exporter to 30+ countries, we are committed to bringing excellence to the table, seeking a better way to produce wholesome pork and connect every step between our farms and family tables. More than 5,400 employees in five states work on our farms, feed mills, and processing plant to produce Prairie Freshpork, ensuring the well-being of our animals, the environment, our employees, and the communities we call home. We are a Fortune 500 employer, recently nominated by the Business Journal as one of the "Best Places to Work", representing our dynamic culture, where our employees can contribute and understand why they matter.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list is not intended to be all-inclusive, and other duties may be assigned.

• Serve as the primary lead engineer for projects requiring Service Desk involvement, collaborating with other IT teams and the user community to ensure successful planning, execution, and completion of initiatives along with handing off documentation and training for ongoing support.
• Continuously evaluate emerging end-user support technologies, industry practices, and user experience trends to recommend improvements that keep Seaboard's workplace technology current, relevant, secure, and aligned to the best interests of the user base.
• Maintain, configure and optimize Service Desk support tools and desktop Security applications, including, but not limited to NinjaOne, Intune, Autopilot, IT Service Management (ITSM) platform and IT Asset Management (ITAM) tools.
• Verify regular PC OS and Manufacturer patches are applied across the environment, work with Service Desk Manager to remediate as needed and report on patch percentage on a regular basis.
• Oversee the deployment, maintenance and troubleshooting of conference room hardware and software, ensuring reliable and effective meeting experience for users and train Service Desk staff on support.
• Ensure defined PC agents are on required endpoints, report status on a regular basis and work with Service Desk Manager to remediate as needed.
• Act as primary contact/expert regarding Farm and small location connectivity that falls outside of the scope of the Network team.

CORE COMPETENCIES FOR SUCCESS IN ALL ROLES

instills trust, communicates effectively, action-oriented, ensures accountability, and drives results.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required or preferred. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required:

• 5-7 years of progressive IT support experience.
• Demonstrated project leadership experience showing attention to detail with record of driving projects to successful, on-time completion.
• Strong analytical skills with the ability to generate and interpret technical reports and metrics.
• Strong written and verbal communication skills with the ability to communicate effectively with other teams.
• Solid understanding of ITIL frameworks, including change, asset, problem, incident and device management.
• Solid understanding of the Microsoft ecosystem from an IT support and administration perspective, including Microsoft 365, endpoint management, identity/access, and related management tools.
• Ability to work independently and as part of a collective team.
• Customer focused mindset with a commitment to service excellence.

Preferred:

• Bachelor's degree in Computer Science, Information Systems, or Computer Programming preferred.
• Hands-on experience with NinjaOne or comparable endpoint management/RRM tools.
• Experience administering and supporting conference room hardware/software environments.
• Working knowledge of ITSM and ITAM platform configuration and administration.

SCHEDULE

• 8:00AM-5:00PM-This is a full time on-site roll with after-hour and/or weekend work as needed.

WORK ENVIRONMENT

The physical and work demands listed here represent those an employee should possess to successfully perform the job's essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to move around the environment.
• The employee must be able to lift and move up to 20 pounds.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
• The hours and days of work are established by departmental needs and at the discretion of management. After-hours, weekends, and overnight travel as requested.

WHY SEABOARD FOODS?

• Medical, vision & dental benefits upon hire
• 401K with company match
• Paid Time Off & Company Holidays
• Wellness Program
• Tuition reimbursement
• Employee pork purchase program

For a complete list of our benefits please visit our career site: https://www.seaboardfoods.com/careers/why-sbf/

Seaboard Foods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, protected veterans' status, status as a disabled individual, or any other status protected by law.