Customer Development Representative

Acker Merrall & Condit; Buda (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive salary based on experience

Performance-based bonuses

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development and training

Job summary

Acker Merrall & Condit is seeking a Customer Development Representative to support manufacturer representatives, regional sales managers, and the technical solutions team throughout the quoting and sales process.

This role serves as the primary internal point of contact, ensuring inquiries move smoothly from initial contact through quotation, follow-up, and order transition. Strong communication, organization, and customer service skills are essential.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage multiple projects, priorities, and customer requests simultaneously.
• Strong customer-focused mindset with the ability to develop and maintain professional relationships.
• Comfortable learning technical products, terminology, and applications.
• Strong problem-solving skills and sense of ownership.

Responsibilities

• Manage customer and representative requests throughout the quoting process, ensuring information is complete, organized, and communicated effectively.
• Serve as a key point of contact for manufacturer representatives, providing timely project updates and coordinating requests with internal teams.
• Maintain sales opportunities and project information within the CRM system and proactively follow up on outstanding quotations.
• Partner with Regional Sales Managers and Technical Solutions to support customer needs, identify opportunities, and provide a positive overall customer experience.
• Coordinate projects through quotation, revisions, follow-up, and transition into the order process.

Skills

Communication

Organization

Multitasking

Customer focus

Problem solving

Technical product knowledge

Education

Bachelor's/Associate's degree

Tools

CRM/ERP systems

Microsoft Office

Job description

Customer Development Representative

We are seeking a Customer Development Representative to support our manufacturer representatives, Regional Sales Managers, and Technical Solutions team throughout the quoting and sales process. This role will serve as a primary internal point of contact for representatives, helping manage project requests from initial inquiry through quotation, follow-up, and order transition. The ideal candidate will have strong communication, organization, and customer service skills with the ability to manage multiple opportunities and build strong working relationships.

Key Responsibilities:

• Manage customer and representative requests throughout the quoting process, ensuring information is complete, organized, and communicated effectively.
• Serve as a key point of contact for manufacturer representatives, providing timely project updates and coordinating requests with internal teams.
• Maintain sales opportunities and project information within the CRM system and proactively follow up on outstanding quotations.
• Partner with Regional Sales Managers and Technical Solutions to support customer needs, identify opportunities, and provide a positive overall customer experience.
• Coordinate projects through quotation, revisions, follow-up, and transition into the order process.

Qualifications & Requirements:

• Associate’s or Bachelor’s degree in Business, Sales, Marketing, Communications, or a related field (or equivalent experience).
• Prior experience in customer service, sales support, inside sales, account coordination, or a similar customer-facing role.
• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage multiple projects, priorities, and customer requests simultaneously.
• Strong customer-focused mindset with the ability to develop and maintain professional relationships.
• Comfortable learning technical products, terminology, and applications.
• Strong problem-solving skills and sense of ownership.

Preferred Qualifications:

• Experience working in a manufacturing, commercial HVAC, construction, or industrial environment.
• Experience supporting manufacturer representatives, distributors, or other channel-based sales organizations.

• Experience with CRM or ERP systems.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Benefits:

• Competitive salary based on experience
• Performance based Bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and training opportunities

Pay Scale

$21-$25/hr. based on experience

Shift: 8:00 am to 4:30 pm Monday through Friday