Customer Development & Guest Experience Lead

Caesars Entertainment Corp; Atlantic City (NJ); On-site; USD 59,000 - 72,000; Full time

Job summary

Caesars Entertainment in Atlantic City seeks a dynamic casino operations leader to deliver service excellence and drive guest satisfaction. You will coach teams, coordinate with departments, and lead change to improve performance.

Starting salary is $65,000 per year, reflecting our commitment to attracting top talent in a vibrant Atlantic City environment. This is a full-time role supporting Caesars properties in Atlantic City.

Qualifications

• College degree or equivalent preferred.
• Excellent communication skills required; bilingual preferred.
• Minimum three years Casino Operations or Customer Development experience required, with proven ability to attract and maintain desired customer base.

Responsibilities

• Develops and maintains excellent rapport with quality gaming customers.
• Attracts, develops and retains new player patronage through personalized service.
• Represents management at special events.
• Greets and hosts customers maintaining a high standard of courtesy, friendliness and a hospitable attitude.
• Assists customers in following procedures to obtain show reservations and complimentary privileges.
• Arranges special services for quality customers including air and ground transportation, accommodations, yachting excursions and tickets to sporting events.

Job description

Caesars Entertainment in Atlantic City seeks a dynamic casino operations leader to deliver service excellence and drive guest satisfaction. You will coach teams, coordinate with departments, and lead change to improve performance.

Starting salary is $65,000 per year, reflecting our commitment to attracting top talent in a vibrant Atlantic City environment. This is a full-time role supporting Caesars properties in Atlantic City.