Customer Development Executive-Full Time (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 59,000 - 72,000; Full time

Job summary

Caesars Entertainment in Atlantic City seeks a dynamic casino operations leader to deliver service excellence and drive guest satisfaction. You will coach teams, coordinate with departments, and lead change to improve performance.

Starting salary is $65,000 per year, reflecting our commitment to attracting top talent in a vibrant Atlantic City environment. This is a full-time role supporting Caesars properties in Atlantic City.

Qualifications

• College degree or equivalent preferred.
• Excellent communication skills required; bilingual preferred.
• Minimum three years Casino Operations or Customer Development experience required, with proven ability to attract and maintain desired customer base.

Responsibilities

• Develops and maintains excellent rapport with quality gaming customers.
• Attracts, develops and retains new player patronage through personalized service.
• Represents management at special events.
• Greets and hosts customers maintaining a high standard of courtesy, friendliness and a hospitable attitude.
• Assists customers in following procedures to obtain show reservations and complimentary privileges.
• Arranges special services for quality customers including air and ground transportation, accommodations, yachting excursions and tickets to sporting events.

Job description

Job Description

Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their service performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained. Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Recommends and implements change to improve overall employee and guest satisfaction. Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. Establishes and endorses the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment. Starting salary $65,000

Responsibilities

Develops and maintains excellent rapport with quality gaming customers. Attracts, develops and retains new player patronage through personalized service. Assists in the development of programs to increase player worth while staying with established comping guidelines. Represents management at special events. Greets and hosts customers maintaining a high standard of courtesy, friendliness and a hospitable attitude. Assists customers in following procedures to obtain show reservations and complimentary privileges. Arranges special services for quality customers including air and ground transportation, accommodations, yachting excursions and tickets to sporting events. Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. Responsible for meeting assigned goals and objectives. Assists in phone solicitation. Observes all employees in their customer contacts and works with supervisors in improving visual friendliness and courtesy. Position is located in a cigarette smoke environment. Position is designated as Atlantic City Operations for cross-property marketing purposes.

Qualifications

College degree or equivalent preferred. Excellent communication skills required; bilingual preferred. Minimum three years Casino Operations or Customer Development experience required, with proven ability to attract and maintain desired customer base. Advanced customer service and problem-solving skills.

ABOUT US

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.