Customer Relations Assistant

CANPACK Group; Olyphant (Lackawanna County); On-site; USD 42,000 - 56,000; Full time

Job summary

CANPACK Group is seeking a Customer Service Relations Assistant to support production and delivery coordination based on forecasts, call-offs, and orders. The role interfaces with Europe-based CP Group factories to ensure smooth communication and reliable customer service.

You will handle order routing, scheduling, invoicing support, and ERP data entry while maintaining accurate records. Strong English and organizational skills are essential, with a professional, proactive attitude expected in a

Qualifications

• Requires at least secondary education or a bachelor1s degree.
• English proficiency at B2/C1; local language.
• Moderate/general supervision with routine tasks and learning orientation.

Responsibilities

• Assist with scheduling and organizing deliveries to ensure reliable service.
• Process and route customer orders per established sales procedures.
• Coordinate communication between Sales, Production Planning, Invoicing, Logistics, and other teams.
• Enter and update production orders, call offs, and shipments in the ERP system.
• Organize customer correspondence regarding production, inventory, deliveries and complaints.
• Monitor returnable packaging and prepare reports to support inventory management and sustainability goals.
• Assist with invoice preparation and corrections to ensure accurate billing.
• Support monthly, quarterly and annual balances and tax reporting.

Skills

Clear and professional communication

Organizational skills

Problem-solving and adaptability

Customer orientation

Attention to detail

Education

Secondary education/Bachelor1s Degree

Tools

SAP ECC

SAP S4H Rise

Integrated Business Planning

MS Office

Job description

Job titlePosition, Level ICustomer Service Relations AssistantReports toPosition, Level ICustomer Relations Team LeaderDepartmentPosition, Level ISupply ChainJob purposePosition, Level ISupport the organization of production and deliveries to customers based on provided forecasts, ATMs, and call offs. This role assists in the coordination of production and sales activities between CP Group factories in Europe, ensuring smooth communication and efficient service to customers.Task and dutiesPosition, Level IAssist with scheduling and organizing deliveries: Help coordinate timely product deliveries to Beverage Division customers to ensure reliable serviceProcess and forward customer orders: Receive customer orders and route them for execution as per established sales procedures to guarantee accurate fulfillmentSupport communication between departments: Liaise with Sales, Production Planning, Invoicing, Logistics, and other teams to resolve issues and efficiently meet customer needsManage ERP documentation: Enter and update production orders, call offs, and shipments in the ERP system to maintain accurate records and streamline operationsOrganize customer correspondence and arrangements: Handle communications regarding production, inventory, deliveries, and complaints to keep customers informed and satisfiedMonitor returnable packaging and prepare reports: Track packaging turnover and compile reports to support inventory management and sustainability goalsAssist with invoice preparation and corrections: Help issue sales invoices and corrections, ensuring accurate billing for products and packagingSupport financial and tax reporting: Help prepare monthly, quarterly, and annual balances and reports for both customers and tax representatives to ensure compliance and transparencyRequired Qualifications - Qualifications and EducationPosition, Level ISecondary education/Bachelor’s DegreeRequired Qualifications - Work ExperiencePosition, Level In/aRequired Qualifications - SkillsPosition, Level IClear and professional communicationOrganizational skillsProblem-solving and adaptabilityCustomer orientationAttention to detailRequired Qualifications - KnowledgePosition, Level INice to have: SAP ECC, SAP S4H Rise, Integrated Busness Planning, MS OfficeRequired Qualifications - TrainingPosition, Level IRequired Qualifications - LanguagePosition, Level IEnglish - B2/C1Local languageWork Independence / Supervision LevelPosition, Level IModerate /General: The employee performs a variety of routine work within established policies and procedures and receives detailed instructions on new tasks. Limited Work Independence. Consultative Decision MakingCommunication and Working RelationshipsPosition, Level IDecision impacted by this positionPosition, Level IWithin the scope of the role

CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.