Customer Delivery & Operations Lead

Gigaenergy; Houston (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Subsidized health, dental, and vision

Equity (options) in a rapidly growing

401(k) with 4% employer match

Unlimited PTO

Parental leave

Health Spending Account (HSA) / FSA

Commuter benefits

On-sites collaboration opportunities

Job summary

Giga Energy in Houston is seeking a Customer Project Manager to oversee end-to-end order fulfillment in a fast-moving manufacturing environment. You will communicate directly with high-value customers from PO receipt to delivery, managing expectations and ensuring a smooth experience.

In a cross-functional setting, you will coordinate with engineering, accounting, production, logistics, and customer service to schedule and track orders, monitor inventory, and resolve issues.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Supply Chain Management, Logistics, or related field (or equivalent experience).
• 3-5 years of experience in order management, sales operations, or supply chain within a manufacturing environment.
• Familiarity with ERP systems (e.g., NetSuite, HubSpot, Monday.com, Shipwell) and order processing workflows.
• Strong understanding of production scheduling and inventory management principles.
• Excellent organizational and time-management skills with keen attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for customers regarding order status, changes, or issues.
• Manage the entire order lifecycle: receive, review, enter, and track customer orders in the ERP system.
• Coordinate with production planning to ensure orders are scheduled and manufactured on time.
• Liaise with logistics and shipping teams to arrange timely delivery of finished goods.
• Monitor inventory levels to confirm availability of finished goods.
• Resolve order discrepancies, delays, or quality issues with internal teams.
• Maintain accurate and up-to-date records in all relevant systems.
• Support sales and customer service teams with order-related queries.
• Ensure compliance with company policies, industry standards, and any applicable regulations.

Skills

Order management experience

ERP familiarity

Production scheduling knowledge

Organizational skills

Time management

Multi-priority management

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

NetSuite

HubSpot

Monday.com

Shipwell

Job description

Giga Energy in Houston is seeking a Customer Project Manager to oversee end-to-end order fulfillment in a fast-moving manufacturing environment. You will communicate directly with high-value customers from PO receipt to delivery, managing expectations and ensuring a smooth experience.

In a cross-functional setting, you will coordinate with engineering, accounting, production, logistics, and customer service to schedule and track orders, monitor inventory, and resolve issues.