Delivery Manager

cytora.com; USA; Remote; USD 93.000 - 146.000; Vollzeit

Benefits dieser Stelle

Private medical cover

Birthday day off

Health and wellness days

Zusammenfassung

Cytora.com is seeking a Delivery Lead to steer a customer-facing team, connecting daily execution with product goals and customer outcomes. You will oversee planning across delivery, post-launch support, and benefits realization, while building strong links between technical teams and customers.

You will guide delivery practices, support effective team dynamics, and work with Customer Success and product leadership to drive improvements.

Qualifikationen

• Experience leading Agile delivery practices in real-world projects.
• Strong problem-solving and proactive issue resolution.
• Ability to coordinate multiple projects and deliver on schedule.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Understanding of AI or data science products and their delivery implications.
• Demonstrated adaptability and continuous improvement mindset.

Aufgaben

• Lead delivery for a customer-facing team, aligning day-to-day execution with product goals and customer outcomes.
• Oversee planning across product delivery, post-launch support, and realization of benefits.
• Foster clear, trusted communication between technical and non-technical colleagues, customers and stakeholders.
• Support healthy team dynamics through feedback, collaboration, and alignment with product direction.
• Collaborate with Customer Success and product leadership to identify delivery improvements.
• Manage two team members and maintain engagement with key internal and external stakeholders.

Kenntnisse

Agile project management

Problem-solving

Cross-functional collaboration

Stakeholder management

AI/data science understanding

Adaptability

Jobbeschreibung

Role overview

Lead delivery for a customer‑facing team, connecting day‑to‑day execution with product goals and customer outcomes. The role spans planning, team effectiveness, stakeholder communication, and the work that follows a product launch; it also includes managing a business analyst and a customer engineer.

Responsibilities

• Help the team apply delivery practices and improve its flow, addressing blockers and strengthening its ability to work iteratively.
• Lead ongoing planning across product delivery, post‑launch support, and realization of intended benefits.
• Build clear, trusted communication between technical and non‑technical colleagues, customers, and other stakeholders.
• Support healthy team dynamics through feedback, collaboration, and alignment with product direction.
• Work with Customer Success and product leadership across the delivery lifecycle to identify improvements.
• Manage two team members and maintain engagement with key internal and external stakeholders.

Requirements

• Demonstrated experience managing Agile projects and applying Agile methods in practice.
• Strong problem‑solving and critical‑thinking skills, with a proactive approach to issues.
• Experience coordinating multiple projects and delivering them on schedule.
• Ability to collaborate effectively with stakeholders at different levels.
• Understanding of technology and its applications, particularly in AI or data science products.
• Adaptability and an ongoing interest in improving delivery practices.

Nice to have

• Experience working remotely or with distributed teams.
• An Agile qualification such as CSM, TKP, KMP, or KCP.
• Familiarity with insurance or AI and data science products.

Benefits and work setup

• London or remote within the UK.
• Private medical cover, including dental and vision; holiday and vacation time; health and wellness days; and a birthday day off.