Client Delivery Lead - Payments

Kraken; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Kraken is seeking a Client Delivery Lead to drive transformation journeys for energy and utility clients. You will manage senior stakeholder relationships, own a domain, and translate client needs into actionable plans with product teams.

You’ll champion iterative development, balance platform capabilities with client requirements, and guide clients through organizational change in a fast-moving, flat, and agile environment.

Qualifications

• Experience leading client-focused technology delivery.
• Ability to translate client needs into clear action plans.
• Strong collaboration with product managers and developers.

Responsibilities

• As Client Delivery Lead, drive transformation journeys for clients.
• Manage relationships with client counterparts (product/business owners).
• Own a domain or product area and oversee technology delivery.
• Understand client needs and balance existing capabilities with custom solutions.
• Triage requests and align timelines with company teams for delivery.
• Translate client needs into clear priorities with product managers.
• Encourage iterative development and shared platforms over bespoke builds.
• Navigate ambiguity and guide stakeholders through change.

Skills

Client delivery

Stakeholder management

Product ownership

Agile delivery

Problem solving

Communication

Change management

Job description

Help us use technology to make a big green dent in the universe!

the company powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

the company Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, the company is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Where you'll fit in:

We have been licensing the company since 2019. Throughout this time, the Delivery team has been at the forefront of industry-leading migrations, setting a new standard for what business transformation can look like. These transformations go far beyond technology: we work with clients to rethink their operating models and ways of working, while continuously making the most of the company's evolving capabilities.

Client Delivery sits at the heart of the company’s transformation journeys, at the intersection of our clients and the product and engineering teams building the company We lead conversations around our clients’ most important needs, help them unlock the value of the company and turn complex challenges into opportunities to evolve the platform, keeping the company innovative, relevant and ahead of where the energy market is going.

It’s a high-impact, hands-on team where you’ll influence both how our clients transform and what the company becomes next You’ll work alongside other Client Delivery Leads (across the same client and areas of expertise) as well as Transformation Directors and Technical Programme Leads, bringing together the right perspectives to challenge thinking, drive change and deliver the best possible outcomes for our clients.

What you'll own:

• As a Client Delivery Lead you will be at the forefront of the transformation journey with our clients.
• You will be managing the relationship with client counterparts (often product owners and business owners).
• You will have full ownership of a domain or product area for your client and act as a key point of contact for technology development and issue resolution within your domain or product area.
• You will build a deep understanding of the company, as well as client needs and priorities, to provide expert advice and identify the best solutions, balancing the use of existing the company capabilities with the need for custom-built solutions.
• You will triage and prioritise incoming requests, clearly articulating client needs, priorities and timelines to the right the company teams to support effective delivery and the ongoing development of the platform.
• You will work closely with product managers and developers to translate client needs into clear priorities and support the delivery of product features.
• You will challenge clients to think differently about technology development, championing the company's iterative approach and shared platform over bespoke solutions.
• You will be committed to the the company way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.

What you'll bring to the party:

• Strong client delivery, product ownership/management experience, including client-facing (often senior) stakeholder management.
• Experience managing technology products, migration/implementation projects or complex delivery in an agile environment.
• Strong problem-solving skills and the ability to translate complex client needs into clear action-plans and impactful solutions.
• Excellent communication, collaboration and influencing skills, with the confidence to challenge traditional ways of thinking and drive change
• Experience navigating complex delivery pipelines, competing priorities and changing environments.
• A proactive, adaptable and hands-on mindset, willing to roll your sleeves up to solve any problem, frequently flexing outside of your typical job role to drive progress for our clients and organization.
• Resilience and empathy, staying positive and persistent through challenges while understanding the human impact of transformation and supporting clients through change with patience and sensitivity.
• We are a flat and agile organisation and plan to remain this way. We are looking for open-minded individuals who are comfortable with ambiguity and an ever-changing environment.

Bonus points:

• Consulting experience.
• Experience with large-scale technology transformations, migrations or enterprise platforms.
• Experience in energy, utilities or another regulated or complex industry.

We are building a the company for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how the company can change the lives of our customers and convinced that the company is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then the company Tech is the right place for you.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at ----- We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At the company, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.