Customer Delivery & Logistics Solutions Specialist

Matson, Inc.; Walnut Creek, Northern (CA, KY); Hybrid; USD 48,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with employer matching and profit

9 paid holidays, 5 sick days, PTO

Job summary

Matson Logistics, Inc. is seeking a Logistics Solutions Specialist in Walnut Creek, CA to act as the day-to-day contact for customers. You will handle order execution, shipment monitoring, and service delivery while communicating with internal teams to resolve issues on time.

Onsite role in Walnut Creek, CA, with duties spanning tender acceptance, pricing evaluation, load planning, and billing support. A strong customer-service mindset and multitasking ability are essential for success.

Qualifications

• High school diploma or GED required; four-year degree in business or transportation strongly preferred.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service skills and professional demeanor.
• Ability to manage multiple priorities in a fast-paced, service-critical environment.
• Knowledge of MS Office and ability to accurately enter and manage transaction data.
• Ability to adapt quickly to changing customer needs and workload demands.
• Infrequent travel to customer sites as needed.

Responsibilities

• Serve as the primary contact for customers regarding tender acceptance, order creation, shipment status, and service issues.
• Ensure complete and accurate order entry via EDI, web tender, email, fax, or phone.
• Manage daily load acceptance and provide timely updates and status reports to customers.
• Receive shipment requirements and identify competitive truckload or intermodal options.
• Utilize pricing and capacity tools to evaluate market costs and availability.
• Establish margin expectations for quotes while remaining competitive and supporting revenue growth.
• Monitor shipments from pickup through delivery to ensure timely execution.
• Identify and respond to shipment disruptions such as delays, detours, damage, shortages, or equipment issues.
• Implement contingency plans and corrective actions to minimize service impact.
• Gather data and assist with investigations related to loss, damage, or distressed shipments.
• Review customer invoice discrepancies and resolve issues promptly.
• Determine billable accessorial charges, secure approvals, and ensure timely invoicing.
• Complete all required customer and internal documentation accurately and on time.
• Partner closely with Sales, Pricing, Accounting, and Planning teams to ensure alignment with customer expectations and strategy.
• Support onboarding of new customers by documenting service requirements and execution standards.
• Cultivate customer relationships that support repeat business and positive gross margins.
• Solicit additional freight opportunities from existing customers.
• Escalate issues to management as appropriate.
• Comply with all company policies, procedures, and safety regulations.
• Perform additional duties as needed to support customer and company goals.

Skills

Interpersonal communication

Verbal communication

Written communication

Multitasking

Education

High school diploma or GED

Bachelor's degree in business or transportation preferred

Tools

MS Office

Job description

Matson Logistics, Inc. is seeking a Logistics Solutions Specialist in Walnut Creek, CA to act as the day-to-day contact for customers. You will handle order execution, shipment monitoring, and service delivery while communicating with internal teams to resolve issues on time.

Onsite role in Walnut Creek, CA, with duties spanning tender acceptance, pricing evaluation, load planning, and billing support. A strong customer-service mindset and multitasking ability are essential for success.