Customer Delivery Associate

Ewing Outdoor Supply; Columbia (SC); On-site; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Associate/Delivery Driver to enhance customer experience and drive satisfaction. This role involves engaging customers, providing product knowledge, and ensuring timely deliveries. With a focus on building relationships, you will represent the company professionally while managing various tasks, including stocking and operating delivery vehicles. Join a family-owned business that values employee growth, offers competitive wages, and fosters a supportive culture where your contributions truly matter.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short and Long Term Disability

Training & Development

Wellness Resources

Profit Sharing

Qualifications

• Prior experience in outdoor supply industry preferred.
• Excellent communication skills to build customer relationships.

Responsibilities

• Engage customers and provide accurate product information.
• Deliver items and follow routes while ensuring customer satisfaction.

Skills

Communication Skills

Customer Orientation

Basic Math Skills

Organizational Skills

Ability to Multi-task

Education

High School Diploma

Tools

Isuzu NRR 650

Forklift

Job description

3 weeks ago Be among the first 25 applicants

Pay range: 18.00 + DO

We are looking for a Customer Service Associate/Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services, and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and contribute to the store's profitability.

Responsibilities

• Go the extra mile to engage customers
• Greet and direct customers
• Provide accurate information (e.g., product features, pricing, after-sales service)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with your team to provide excellent customer service, especially during peak times
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedules
• Load, unload, prepare, inspect, and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients' complaints
• Inform customers about new products and services
• Follow DOT regulations and safety standards

Minimum Requirements

• Prior outdoor supply industry experience
• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head
• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Ability to lift 50-70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Valid driver's license
• Excellent organizational and time management skills
• Good driving record with no traffic violations

Bonus Points for the Following

• Bilingual (Spanish & English)
• Ability to operate forklifts and tractors in various weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service or Sales Associate
• Knowledge of inventory stocking procedures

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short and Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

We have the 4 C's that make your job a care:

• Career Development - To invest in your personal and professional growth, we offer a variety of training resources.
• Compensation - We offer competitive wages, great benefits, PTO & bonus potential.
• Culture - We are family-owned, which gives us a unique culture, and we have fun with everything we do!
• Care - We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you!