Delivery Station Customer Service Associate

Amazon; Budd Lake (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Delivery Station Customer Service Associate to enhance customer experiences through real-time support. In this dynamic role, you will engage directly with customers, ensuring timely package delivery and resolving issues effectively. You will work in a fast-paced environment, collaborating with warehouse staff and delivery partners. This position offers a unique opportunity to develop logistical expertise while prioritizing customer satisfaction. If you are passionate about making customers smile and thrive in a collaborative setting, this role is perfect for you.

Qualifications

• Previous customer service experience is essential.
• Strong verbal and written communication skills are preferred.

Responsibilities

• Provide real-time support at the delivery station.
• Communicate directly with customers via phone and email.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Outlook

Windows OS

Web Browsers

Job description

Delivery Station Customer Service Associate

Join to apply for the Delivery Station Customer Service Associate role at Amazon

Description

At Amazon, our mission is to be Earth’s most customer-centric company. We aim to exceed expectations through innovation and providing top-tier customer support as we expand our logistics services, including order fulfillment and delivery. Join us to work with passionate, intelligent people building new products and services daily for our customers.

As a Delivery Station Customer Service Associate, you will enhance the customer experience by providing real-time, hands-on support at the station to ensure timely delivery of packages. You will also connect customers with experts for the most accurate updates about their packages. This role is about more than delivery; it’s about making customers smile.

Key responsibilities include:

• Communicating directly with customers in person, via phone, and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting proper expectations
• Responding clearly and appropriately to customer concerns
• Writing grammatically correct, concise responses
• Approaching problems logically to ensure proper outcomes
• Making quick, effective decisions for customers
• Working a flexible full-time schedule (40+ hours per week)

Physical Tasks and Environment:

• Carry, lift, push, and pull up to 49 pounds
• Frequently push, pull, squat, bend, and reach
• Stand and walk during shifts up to 12 hours
• Work in environments with variable noise levels and outdoor weather conditions

A Day in the Life:

You will be based at a last-mile delivery warehouse, coordinating with warehouse staff, delivery partners, and customers to resolve issues and provide guidance, ensuring a smooth delivery experience and developing logistical expertise.

About the Team:

Our mission is to be Earth’s most customer-centric company. Our Customer Service team is inclusive, focused on reducing customer effort, and continually improving processes, customer experience, data analysis, and retention.

Basic Qualifications:

• High School diploma or equivalent
• Previous customer service experience
• Ability to prioritize work effectively
• Experience with Windows OS and Microsoft Outlook
• Familiarity with web browsers, database searches, and instant messaging tools

Preferred Qualifications:

• Bachelor’s degree or equivalent experience
• Strong verbal and written communication skills
• Experience with performance metrics and KPIs
• Experience in merchandising or brand ambassador roles for recognized brands

Amazon is an equal opportunity employer and provides accommodations for applicants with disabilities. For more info, visit this link.