Delivery Station Customer Service Associate

Amazon; Edgewood (MD); On-site; USD 34,000 - 63,000; Full time

Job summary

An established industry player is seeking a Delivery Station Customer Service Associate to enhance the customer experience through direct communication and support. This role involves ensuring timely package deliveries and connecting customers with accurate information. You'll work in a dynamic environment, collaborating with warehouse staff and delivery partners while developing your logistics and customer service expertise. With a commitment to innovation and customer satisfaction, this position offers a unique opportunity to make a difference in the lives of customers every day. If you're passionate about service and ready to take on challenges, this role is perfect for you.

Qualifications

• High School diploma or equivalent required.
• Previous customer service experience is essential.

Responsibilities

• Communicating directly with customers in-person, via phone, and email.
• Resolving issues and setting appropriate expectations with customers.

Skills

Customer Service

Communication Skills

Problem Solving

Empathy

Decision Making

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Outlook

Windows OS

Instant Messaging Tools

Job description

Delivery Station Customer Service Associate

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Delivery Station Customer Service Associate

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Description

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders. We’re making history, and the good news is that we’ve only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also connect customers with experts who can provide the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s about making sure we put smiles on customers’ faces.

Key job responsibilities

• Communicating with customers directly in-person, via phone, and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Understanding and responding appropriately to customer issues
• Composing grammatically correct, concise, and accurate written responses
• Approaching problems logically and with good judgment
• Making quick and effective decisions on behalf of the customer
• Working a flexible full-time schedule (40+ hours per week)

Physical requirements

• Carry, lift, push, and pull up to 49 pounds
• Frequently push, pull, squat, bend, and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in environments with variable noise levels and temperatures

A day in the life

You’ll be based at one of our last-mile delivery warehouses, coordinating with warehouse staff, delivery partners, and customers to resolve issues and ensure timely deliveries. You’ll develop logistical and customer service expertise and connect with customers daily using your understanding of our supply chain and local delivery connections.

About The Team

Our mission is to be Earth’s most customer-centric company. Our Customer Service team is integral to this, focusing on reducing customer effort, resolving complex issues, and improving the overall customer experience. We support our self-service channels and are always looking for ways to innovate and enhance our service.

Basic Qualifications

• High School diploma or equivalent
• Previous customer service experience
• Ability to prioritize work efficiently
• Experience with Windows OS and Microsoft Outlook
• Familiarity with web browsers, database searching, and instant messaging tools

Preferred Qualifications

• Bachelor’s degree or equivalent experience
• Strong verbal and written communication skills
• Experience with performance metrics and KPIs
• Experience working with consumer brands or merchandising teams

Amazon is an equal opportunity employer and provides accommodations for applicants with disabilities. For more information, visit this link. Compensation varies by location, with a range from $34,900 to $62,400 annually, depending on market, experience, and skills. Additional benefits may include equity, sign-on bonuses, and other compensation. Apply via our career site. This position remains open until filled.