Customer Contracts & Data Analyst (Sales Support)

Jobtailor; Elizabeth (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Elizabeth, NJ seeks a Customer/Sales Support specialist with 3–5 years of experience to manage contracts, communication, and data analysis. You will coordinate with Sales and Supply Chain to ensure accurate forecasting, costing, and on-time delivery while maintaining customer portals and documentation.

The role emphasizes cross-functional collaboration, proficiency in Excel, and familiarity with Salesforce and Infor M3 to support sales operations and market analysis.

Qualifications

• 3–5 years of experience in Customer/Sales Support.
• Bachelor's degree required.
• Proficient in Excel.
• Experience in Infor M3 a plus.
• Experience in Salesforce a plus.

Responsibilities

• Establish and maintain customer contracts.
• Serve as the primary contact for customer communication and documentation.
• Manage weekly position reports and provide updates to the Sales team.
• Compare forecasts to actual usage and support planning using monthly averages.
• Recommend purchases based on market conditions and customer requirements.
• Handle costing requests and distribute results to the appropriate teams.
• Maintain internal and external databases including customer portals.
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery.
• Address customer and Sales inquiries; support issue resolution across departments.

Skills

Customer Support

Data Analysis

Forecast Comparison

Costing Requests

Issue Resolution

Communication

Collaboration

Problem-Solving

Education

Bachelor's degree

Tools

Excel

Salesforce

Infor M3

Job description

Jobtailor in Elizabeth, NJ seeks a Customer/Sales Support specialist with 3–5 years of experience to manage contracts, communication, and data analysis. You will coordinate with Sales and Supply Chain to ensure accurate forecasting, costing, and on-time delivery while maintaining customer portals and documentation.

The role emphasizes cross-functional collaboration, proficiency in Excel, and familiarity with Salesforce and Infor M3 to support sales operations and market analysis.