Sales Support Coordinator - Customer-Focused & Data-Driven

Jobtailor; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in New York, NY seeks a proactive Sales Support professional to back the US sales team. You will handle day-to-day administrative tasks, process orders, and provide product information and pricing inquiries to customers.

You will coordinate with Sales Operations, Customer Service, Finance, and Marketing to resolve issues, prepare reports, and support new product launches while maintaining accurate customer records.

Qualifications

• 2+ years in sales support, sales administration, customer service, inside sales, or account coordination.
• Strong organizational skills with multi-tasking ability.
• Excellent verbal and written communication with a customer-focused approach.
• Experience working directly with customers and building positive relationships.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Outlook).
• Strong attention to detail and accuracy.
• Analytical mindset to interpret sales data and derive insights.
• Ability to collaborate across multiple departments and levels.
• Experience with retail customers, order management systems, or ERP platforms is a plus.
• Bachelor's degree in Business, Marketing, or related discipline preferred.

Responsibilities

• Provide day-to-day administrative support to the U.S. sales team, ensuring timely and accurate execution of key business processes.
• Serve as a primary contact for customers regarding product information, order status, inventory, pricing, and general account support.
• Support inside sales efforts, including daily calling and emailing of customers.
• Assist external brokers in managing off-price retail accounts and coordinating offerings/pricing.
• Prepare sales reports, presentations, and customer documentation to support the sales team.
• Assist with new product launches, promotions, and customer-specific initiatives.
• Coordinate with Customer Service, Sales Operations, Supply Chain, Marketing, and Finance to resolve issues and ensure customer satisfaction.
• Maintain customer records, pricing files, and sales data in company systems.
• Support trade shows, customer meetings, and sales events as required.
• Contribute to continuous improvement initiatives and adapt to changing priorities as the organization grows.

Skills

Organizational skills

Communication

Data analysis

Microsoft Office

Customer relationships

Cross-functional collaboration

Self-motivated

Education

Bachelor's degree in Business/Marketing or related field

Tools

Microsoft Excel

PowerPoint

Outlook

ERP systems

Job description

Jobtailor in New York, NY seeks a proactive Sales Support professional to back the US sales team. You will handle day-to-day administrative tasks, process orders, and provide product information and pricing inquiries to customers.

You will coordinate with Sales Operations, Customer Service, Finance, and Marketing to resolve issues, prepare reports, and support new product launches while maintaining accurate customer records.