Customer Delivery Manager

Applied Digital; Center (ND); On-site; USD 90,000 - 130,000; Full time

Job summary

Applied Digital is seeking a Customer Delivery Manager to ensure that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret contracts, maintain organizational rigor, and foster collaboration across teams to drive accountability.

The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery across functions, including operations, legal,

Qualifications

• Bachelor’s degree in business administration, operations management, or equivalent.
• 5+ years with SLAs and compliance frameworks.
• 5+ years in customer operations, contract management, and project delivery.
• Ability to read and interpret complex contracts.
• Excellent organizational skills with attention to detail.
• Proven ability to challenge teams constructively and drive accountability.
• Strong problem-solving, communication, and stakeholder management skills.

Responsibilities

• Review customer contracts, SLAs, and obligations.
• Monitor adherence to terms and elevate non-compliance issues.
• Track deliverables and milestones for timely execution.
• Hold internal teams accountable for commitments.
• Identify gaps or risks and implement corrective actions.
• Partner with operations, legal, and customer success to resolve challenges.
• Provide regular updates on compliance status and delivery performance to leadership.
• Maintain documentation and audit trails for contractual obligations.

Skills

SLAs & compliance

Contract management

Project delivery

Contract interpretation

Organizational skills

Stakeholder management

Communication

Problem-solving

Education

Bachelor’s degree in business administration/Operations Management

Job description

The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability.

The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery.

Key Responsibilities

• Contract Compliance & Governance
  • Review and interpret customer contracts, SLAs, and obligations.
  • Monitor adherence to contractual terms and elevate non‑compliance issues.
• Execution Oversight
  • Track deliverables and milestones to ensure timely and accurate execution.
  • Hold internal teams accountable for meeting commitments.
• Risk Identification & Resolution
  • Identify gaps or risks in meeting obligations and implement corrective actions.
• Cross‑Functional Collaboration
  • Partner with operations, legal, and customer success teams to resolve challenges.
  • Facilitate discussions to address issues constructively and maintain customer satisfaction.
• Reporting & Communication
  • Provide regular updates on compliance status and delivery performance to leadership.
  • Maintain documentation and audit trails for contractual obligations.

Basic Qualifications

• Bachelor’s degree in business administration, Operations Management, or related field or equivalent experience.
• 5+ years of experience with service‑level agreements (SLAs) and compliance frameworks.
• 5+years of experience in customer operations, contract management, and project delivery.
• Strong ability to read and interpret complex contracts.
• Excellent organizational skills and attention to detail.
• Proven ability to challenge teams constructively and drive accountability.
• Strong problem‑solving, communication, and stakeholder management skills.

Preferred Qualifications

• Experience in technology, engineering, or data centre operations.
• Project Management certification (PMP or equivalent) is a plus.
• Experience working in a matrixed organization with cross‑functional teams.

Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration‑related support for this position. This includes, but is not limited to, visa categories such as H‑1B, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, J‑1, TN, E‑2, E‑3, L‑1, O‑1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship.