Customer Contract Admin Analyst

Regional Finance; Franklin Lakes (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

Regional Finance in Franklin Lakes, NJ is seeking a detail-oriented professional to support distributor chargeback and sales trace processes, ensuring accurate data and timely dispute resolution.

The role emphasizes data integrity, process automation, and collaboration with stakeholders, with hands-on use of SAP Vistex, JDE, TAHITI, SQL Server, Excel, Power BI, and Python.

Qualifications

• 1–3 years of experience in chargebacks, pricing claims, or membership management.

Responsibilities

• Support all aspects of distributor chargeback and sales trace processes: submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors.
• Analyze and resolve chargeback, price variance, contract membership, and central membership errors per applicable OLAs, SLAs, policies, procedures, and business guidelines.
• Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk.
• Perform customer and GPO member management activities: eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates.
• Drive automation, process standardization, governance, and best practices across Contract Operations.
• Leverage tools/systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline operations.
• Maintain training materials, desktop procedures, and process documentation.
• Communicate with internal/external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of discrepancies

Skills

Chargebacks

Pricing claims

Membership management

Contract operations

Automation

Analytics

Master data

IT development

Continuous improvement

Education

Bachelor's degree

Tools

SAP Vistex

JDE

TAHITI

MS Access

SQL Server

Excel

Power BI

Qlik

Python

Job description

• Support all aspects of distributor chargeback and sales trace processes: submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors
• Analyze and resolve chargeback, price variance, contract membership, and central membership errors per applicable OLAs, SLAs, policies, procedures, and business guidelines
• Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk
• Perform customer and GPO member management activities: eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates
• Drive automation, process standardization, governance, and best practices across Contract Operations
• Leverage tools/systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline operations
• Maintain training materials, desktop procedures, and process documentation
• Communicate with internal/external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of discrepancies
  
  

Roles & Responsibilities

• Support all aspects of distributor chargeback and sales trace processes: submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors
• Analyze and resolve chargeback, price variance, contract membership, and central membership errors per applicable OLAs, SLAs, policies, procedures, and business guidelines
• Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk
• Perform customer and GPO member management activities: eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates
• Drive automation, process standardization, governance, and best practices across Contract Operations
• Leverage tools/systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline operations
• Maintain training materials, desktop procedures, and process documentation
• Communicate with internal/external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of discrepancies
  
  

Experience Required

• 1–3 years of experience or demonstrated knowledge in chargebacks, pricing claims, membership management, contract operations, contracting technologies, automation, analytics, master data management, IT development, or continuous improvement activities
  
  

Skills & Certifications

• SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python
• ERP systems, reporting tools, and analytics solutions
• Strong analytical and problem-solving skills (root cause analysis, solution development)
• Communication, customer-centric, organizational, and stakeholder engagement skills
• Continuous improvement mindset and change management/automation support Workload planning, prioritization, and management
  
  

Eligibilities & Qualifications

• Bachelor\'s degree preferred, or equivalent relevant experience
• Self-motivated with ability to work independently and contribute effectively in a team environment
• Ability to adapt to business needs while upholding company values