Customer Contract Admin Analyst

Regional Finance; Franklin (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Regional Finance seeks a detail-oriented Contract Operations specialist to support distributor chargeback, pricing claims, and membership management. You will ensure data accuracy and process compliance across master data, GPO records, and central memberships.

The role emphasizes automation, governance, and continuous improvement, utilizing SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT tools to streamline operations and mitigate financial risk.

Qualifications

• 1–3 years of experience or demonstrated knowledge in chargebacks, pricing claims, membership management, contract operations, automation, analytics, master data management, IT development, or continuous improvement activities.
• Proficient with SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities.
• Strong analytical and problem-solving skills with excellent communication and stakeholder engagement.

Responsibilities

• Support all aspects of distributor chargeback and sales trace processes: submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors.
• Analyze and resolve chargeback, price variance, contract membership, and central membership errors per applicable OLAs, SLAs, policies, procedures, and business guidelines.
• Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk.
• Perform customer and GPO member management activities: eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates.
• Drive automation, process standardization, governance, and best practices across Contract Operations.
• Leverage tools/systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline operations.
• Maintain training materials, desktop procedures, and process documentation.
• Communicate with internal/external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of discrepancies.

Education

Bachelor's degree preferred

Tools

SAP Vistex

JDE

TAHITI

MS Access

SQL Server

Excel

Power BI

Qlik

Python

Job description

Roles & Responsibilities

• Support all aspects of distributor chargeback and sales trace processes: submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors
• Analyze and resolve chargeback, price variance, contract membership, and central membership errors per applicable OLAs, SLAs, policies, procedures, and business guidelines
• Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk
• Perform customer and GPO member management activities: eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates
• Drive automation, process standardization, governance, and best practices across Contract Operations
• Leverage tools/systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline operations
• Maintain training materials, desktop procedures, and process documentation
• Communicate with internal/external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of discrepancies

Roles & Responsibilities

• Support all aspects of distributor chargeback and sales trace processes: submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors
• Analyze and resolve chargeback, price variance, contract membership, and central membership errors per applicable OLAs, SLAs, policies, procedures, and business guidelines
• Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk
• Perform customer and GPO member management activities: eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates
• Drive automation, process standardization, governance, and best practices across Contract Operations
• Leverage tools/systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline operations
• Maintain training materials, desktop procedures, and process documentation
• Communicate with internal/external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of discrepancies

Experience Required

• 1–3 years of experience or demonstrated knowledge in chargebacks, pricing claims, membership management, contract operations, contracting technologies, automation, analytics, master data management, IT development, or continuous improvement activities

Skills & Certifications

• SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python
• ERP systems, reporting tools, and analytics solutions
• Strong analytical and problem-solving skills (root cause analysis, solution development)
• Communication, customer-centric, organizational, and stakeholder engagement skills
• Continuous improvement mindset and change management/automation support Workload planning, prioritization, and management

Eligibilities & Qualifications

• Bachelor's degree preferred, or equivalent relevant experience
• Self-motivated with ability to work independently and contribute effectively in a team environment
• Ability to adapt to business needs while upholding company values