Contract Operations Analyst - Chargebacks & Data Automation

Regional Finance; Franklin (NJ); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Regional Finance seeks a detail-oriented Contract Operations specialist to support distributor chargeback, pricing claims, and membership management. You will ensure data accuracy and process compliance across master data, GPO records, and central memberships.

The role emphasizes automation, governance, and continuous improvement, utilizing SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT tools to streamline operations and mitigate financial risk.

Formación

• 1–3 years of experience or demonstrated knowledge in chargebacks, pricing claims, membership management, contract operations, automation, analytics, master data management, IT development, or continuous improvement activities.
• Proficient with SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities.
• Strong analytical and problem-solving skills with excellent communication and stakeholder engagement.

Responsabilidades

• Support all aspects of distributor chargeback and sales trace processes: submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors.
• Analyze and resolve chargeback, price variance, contract membership, and central membership errors per applicable OLAs, SLAs, policies, procedures, and business guidelines.
• Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk.
• Perform customer and GPO member management activities: eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates.
• Drive automation, process standardization, governance, and best practices across Contract Operations.
• Leverage tools/systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline operations.
• Maintain training materials, desktop procedures, and process documentation.
• Communicate with internal/external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of discrepancies.

Educación

Bachelor's degree preferred

Herramientas

SAP Vistex

JDE

TAHITI

MS Access

SQL Server

Excel

Power BI

Qlik

Python

Descripción del empleo

Regional Finance seeks a detail-oriented Contract Operations specialist to support distributor chargeback, pricing claims, and membership management. You will ensure data accuracy and process compliance across master data, GPO records, and central memberships.

The role emphasizes automation, governance, and continuous improvement, utilizing SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT tools to streamline operations and mitigate financial risk.