Customer Contact Specialist / Receptionist

LONE STAR INSURANCE STORE LLC; McKinney (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Job summary

Lone Star Insurance Store LLC in McKinney, TX is seeking a friendly Customer Contact Specialist / Receptionist to be the welcoming face of the team. You will greet clients in person, over the phone, and via email, and help maintain client records in our agency systems.

This fast-paced, customer-first role requires clear communication, organization, and the ability to multitask in a busy office. Insurance industry experience or a Texas license is a plus, and proficiency with Microsoft Office is

Qualifications

• Prior experience in a receptionist, customer service, or administrative role preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with keen attention to detail.
• Proficiency in Microsoft Office and ability to learn insurance management software.
• Friendly, professional demeanor with a customer-first mindset.
• Ability to multitask and thrive in a fast-paced office environment.
• Insurance industry experience or a Texas insurance license is a plus.

Responsibilities

• Greet and assist clients in person, over the phone, and via email with professionalism and warmth.
• Maintain accurate client records and update information in agency management systems.
• Must be able to make up to 200+ outcalls per day.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Customer service

Microsoft Office

Insurance software

Texas license (bonus)

Tools

Microsoft Office

Insurance management software

Job description

Benefits:

• Paid time off

About the Role:

Lone Star Insurance Store LLC is looking for a friendly and motivated Customer Contact Specialist / Receptionist to be the welcoming face of our team in McKinney, TX. This is a fantastic opportunity to join a dynamic insurance office where your communication skills and customer-first attitude will shine every single day.

Responsibilities:

• Greet and assist clients in person, over the phone, and via email with professionalism and warmth
• Maintain accurate client records and update information in agency management systems
• Must be able to make up to 200+ outcalls per day

Requirements:

• Prior experience in a receptionist, customer service, or administrative role preferred
• Excellent verbal and written communication skills
• Strong organizational skills with keen attention to detail
• Proficiency in Microsoft Office and ability to learn insurance management software
• Friendly, professional demeanor with a customer-first mindset
• Ability to multitask and thrive in a fast-paced office environment
• Insurance industry experience or a Texas insurance license is a plus

About Us:

Lone Star Insurance Store LLC is a trusted independent insurance agency proudly serving the McKinney, TX community. We are committed to helping our clients find the right coverage at the right price, and our reputation is built on personalized service and genuine care. Our team enjoys a supportive, close-knit work environment where every employee plays a meaningful role in our clients' peace of mind.