Client Care & Front Desk Specialist

LONE STAR INSURANCE STORE LLC; McKinney (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Lone Star Insurance Store LLC in McKinney, TX is seeking a friendly Customer Contact Specialist / Receptionist to be the welcoming face of our team. You will greet clients, answer calls and emails, and maintain accurate records with a client-first approach.

This role requires excellent communication, strong organization, and the ability to multitask in a fast-paced office. Insurance knowledge is a plus, and prior receptionist experience is valued.

Qualifications

• Experience in receptionist, customer service or administrative roles.
• Excellent verbal and written communication.
• Strong organizational skills with keen attention to detail.
• Proficiency in Microsoft Office and ability to learn insurance software.
• Friendly, professional demeanor with a customer-first mindset.
• Willingness to multitask in a fast-paced office.
• Texas insurance license or prior insurance industry experience is a plus.

Responsibilities

• Greet and assist clients in person, over the phone, and by email.
• Maintain accurate client records in agency management system.
• Handle 200+ outbound calls per day.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Insurance management software

Texas insurance license (plus)

Education

High school diploma or equivalent

Tools

Microsoft Office

Agency management software

Job description

Lone Star Insurance Store LLC in McKinney, TX is seeking a friendly Customer Contact Specialist / Receptionist to be the welcoming face of our team. You will greet clients, answer calls and emails, and maintain accurate records with a client-first approach.

This role requires excellent communication, strong organization, and the ability to multitask in a fast-paced office. Insurance knowledge is a plus, and prior receptionist experience is valued.