Customer Contact Center Leader – Scale a 100+ Agent Team

Oak Solutions Group Inc.; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

You will hire, coach, and retain top talent while building a positive and engaging work environment, using metrics to inform improvements and develop future leaders across the organization.

Qualifications

• 10+ years of leadership experience in customer service, contact center, or operations.
• Hands-on leader with a proven ability to build and develop large, high-performing teams.
• Strong communication and relationship-building across all organizational levels.

Responsibilities

• Lead daily operations of a large customer service organization (front-line and back-office).
• Coach and develop managers, team leaders, and representatives to deliver outstanding service.
• Review reports and metrics to identify trends and drive continuous improvement.
• Recruit, retain, and motivate top talent and foster a positive team culture.
• Provide performance feedback and support staff development.

Skills

Leadership

Coaching

People management

Communication

Process improvement

Education

Bachelor's degree preferred

Job description

You will hire, coach, and retain top talent while building a positive and engaging work environment, using metrics to inform improvements and develop future leaders across the organization.