Customer Experience & Call Center Ops Leader

Advanced Call Center Technologies, LLC; Bristol (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Advancement opportunities

Flexible schedules

Bonus opportunities

Positive environment

Employee ownership (ESOP)

Benefits for you and family

Paid time off

Job summary

Advanced Call Center Technologies, LLC is seeking an experienced Operations Manager to lead a client services team, drive productivity and revenue objectives, and ensure quality service delivery in a fast-paced call center environment.

Reporting to the Sr. VP, Operations, you will oversee 10–25 production staff, coach and develop associates, monitor performance metrics, and collaborate with HR on hiring and training. This full-time role offers ESOP participation and strong benefits.

Responsibilities

• Directly supervises 10-25 employees in a call center production environment.

Job description

Advanced Call Center Technologies, LLC is seeking an experienced Operations Manager to lead a client services team, drive productivity and revenue objectives, and ensure quality service delivery in a fast-paced call center environment.

Reporting to the Sr. VP, Operations, you will oversee 10–25 production staff, coach and develop associates, monitor performance metrics, and collaborate with HR on hiring and training. This full-time role offers ESOP participation and strong benefits.