Customer Compliance Specialist

Camp Construction Services; Houston (TX); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health benefits — medical, dental &amp

401K with company match

Paid holidays, vacation and personal

1 paid day off for community service

Employee referral bonuses

Job summary

Camp Construction Services in Houston, TX is seeking a Customer Compliance Specialist to manage COIs, portals, and renewals with strong attention to detail. You will support contracts, assist with insurance-related inquiries, and maintain accurate records across multiple platforms.

The role requires 2–5 years in admin/insurance/compliance, proficiency with MS Office and DocuSign, and the ability to handle overtime during renewal season.

Qualifications

• 2–5 years of administrative, insurance, or compliance experience.
• Experience reviewing and managing certificates of insurance (COIs).
• Experience with customer compliance portals (e.g., Compliance Depot, NetVendor, Vendor Care) preferred.
• Construction industry experience preferred.
• Strong communication and customer service skills with exceptional attention to detail.
• Ability to work independently, troubleshoot issues, and manage multiple portals and deadlines at once.
• Overtime availability during insurance renewal season, including a vacation blackout one week before and after September 1.
• Proficient in Microsoft Office (Outlook, Excel, Word), Adobe Acrobat, and DocuSign; experience with Billy, Sage, and Monday.com a plus.

Responsibilities

• Manage customer compliance portals daily, including new customer setups, user access and permissions, compliance status, and troubleshooting.
• Request COIs from brokers and respond promptly to sales staff and customer requests.
• Partner with Contracts team on new customer vendor agreements.
• Manage the insurance inbox and phone line, routing payment notifications to Accounts Receivable.
• Maintain the master customer list and compliance portal information in Monday.com.
• Lead customer compliance through annual insurance renewals: download and review renewal certificates, upload to customer portals, resolve deficiencies with brokers and customers, and track status to completion.
• Prepare compliance status reports for leadership and distribute updated auto insurance cards and state licensing documentation.
• Cross-train in Subcontractor Compliance and support MSAs during high-volume periods.
• Manage or assist with other projects and tasks as assigned by supervisor.

Skills

Administrative experience

Attention to detail

Customer service

Independent work

Tools

Compliance portals (Compliance Depot, NetVendor, Vendor Care)

Microsoft Office

DocuSign

Monday.com

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Compliance Specialist

Corporate, Houston, TX, US

2 days ago Requisition ID: 1569

Salary Range: $23.00 To $25.00 Hourly

Founded in 1978, CAMP Facility Services offers a vibrant work environment and a strong commitment to quality, accessible support, and holistic project management. We prioritize relationships with clients and staff alike, treating everyone like family.

Specializing in commercial construction and building maintenance, we serve construction managers, property managers, and building owners across diverse sectors. Our mission emphasizes partnership, continuous improvement through teamwork and education, and exceeding expectations to build lasting relationships based on respect and professionalism.

Our employees are encouraged to take advantage of an array of benefits and opportunities, including:

• Health Benefits - Medical, Dental & Vision
• 401K and Company Match Benefits
• Paid Holidays, Vacation, and Personal Time Off
• 1 Paid Day Off for Community Service
• Employee Referral Bonuses

How you will contribute to our TEAM:

• Manage customer compliance portals daily, including new customer setups, user access and permissions, compliance status, and troubleshooting.
• Request certificates of insurance (COIs) from brokers and respond promptly to sales staff and customer requests.
• Partner with the Contracts team on new customer vendor agreements.
• Manage the insurance inbox and phone line, routing payment notifications to Accounts Receivable.
• Maintain the master customer list and compliance portal information in Monday.com .
• Lead customer compliance through annual insurance renewals: download and review renewal certificates, upload to customer portals, resolve deficiencies with brokers and customers, and track status to completion.
• Prepare compliance status reports for leadership and distribute updated auto insurance cards and state licensing documentation.
• Cross-train in Subcontractor Compliance, monitoring subcontractor insurance expirations, following up on updated COIs, and supporting the MSA and Sub Help inboxes during high-volume periods.
• Manage or assist with other projects and tasks as assigned by supervisor.

What you bring:

• 2–5 years of administrative, insurance, or compliance experience.
• Experience reviewing and managing certificates of insurance (COIs).
• Experience with customer compliance portals (e.g., Compliance Depot, NetVendor, Vendor Care) preferred.
• Construction industry experience preferred.
• Strong communication and customer service skills with exceptional attention to detail.
• Ability to work independently, troubleshoot issues, and manage multiple portals and deadlines at once.
• Availability to work overtime during insurance renewal season, including a vacation blackout one week before and after September 1.
• Proficient in Microsoft Office (Outlook, Excel, Word), Adobe Acrobat, and DocuSign; experience with Billy, Sage, and Monday.com a plus.