Customer Compliance Specialist

CAMP Facility Services, LLC; Houston (TX); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401K match

Paid time off

Community service day

Referral bonuses

Job summary

CAMP Facility Services, LLC is seeking a Customer Compliance Specialist in Houston, TX. The role supports commercial construction and building maintenance through robust COI management, portal administration, and renewal oversight.

The position requires 2–5 years in admin/insurance/compliance, sharp attention to detail, and proficiency with MS Office, DocuSign, and compliance portals. A team-focused, proactive communicator will thrive in this environment.

Qualifications

• 2–5 years of administrative, insurance, or compliance experience.
• Experience reviewing and managing certificates of insurance (COIs).
• Experience with customer compliance portals (e.g., Compliance Depot, NetVendor, Vendor Care) preferred.
• Construction industry experience preferred.
• Strong communication and customer service skills with exceptional attention to detail.

Responsibilities

• Manage customer compliance portals daily, including new customer setups, user access and permissions, compliance status, and troubleshooting.
• Request certificates of insurance (COIs) from brokers and respond promptly to sales staff and customer requests.
• Partner with the Contracts team on new customer vendor agreements.
• Manage the insurance inbox and phone line, routing payment notifications to Accounts Receivable.
• Maintain the master customer list and compliance portal information in Monday.com.
• Lead customer compliance through annual insurance renewals: download and review renewal certificates, upload to customer portals, resolve deficiencies with brokers and customers, and track status to completion.

Skills

Communication

Customer Service

Attention to Detail

Troubleshooting

Multitasking

Tools

Microsoft Office

Adobe Acrobat

DocuSign

Monday.com

NetVendor

Compliance Depot

Vendor Care

Sage

Billy

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Compliance Specialist

Corporate, Houston, TX, US

5 days ago Requisition ID: 1569

Salary Range: $23.00 To $25.00 Hourly

Founded in 1978, CAMP Facility Services offers a vibrant work environment and a strong commitment to quality, accessible support, and holistic project management. We prioritize relationships with clients and staff alike, treating everyone like family.

Specializing in commercial construction and building maintenance, we serve construction managers, property managers, and building owners across diverse sectors. Our mission emphasizes partnership, continuous improvement through teamwork and education, and exceeding expectations to build lasting relationships based on respect and professionalism.

Our employees are encouraged to take advantage of an array of benefits and opportunities, including:

• Health Benefits - Medical, Dental & Vision
• 401K and Company Match Benefits
• Paid Holidays, Vacation, and Personal Time Off
• 1 Paid Day Off for Community Service
• Employee Referral Bonuses

How you will contribute to our TEAM:

• Manage customer compliance portals daily, including new customer setups, user access and permissions, compliance status, and troubleshooting.
• Request certificates of insurance (COIs) from brokers and respond promptly to sales staff and customer requests.
• Partner with the Contracts team on new customer vendor agreements.
• Manage the insurance inbox and phone line, routing payment notifications to Accounts Receivable.
• Maintain the master customer list and compliance portal information in Monday.com .
• Lead customer compliance through annual insurance renewals: download and review renewal certificates, upload to customer portals, resolve deficiencies with brokers and customers, and track status to completion.
• Prepare compliance status reports for leadership and distribute updated auto insurance cards and state licensing documentation.
• Cross-train in Subcontractor Compliance, monitoring subcontractor insurance expirations, following up on updated COIs, and supporting the MSA and Sub Help inboxes during high-volume periods.
• Manage or assist with other projects and tasks as assigned by supervisor.

What you bring:

• 2–5 years of administrative, insurance, or compliance experience.
• Experience reviewing and managing certificates of insurance (COIs).
• Experience with customer compliance portals (e.g., Compliance Depot, NetVendor, Vendor Care) preferred.
• Construction industry experience preferred.
• Strong communication and customer service skills with exceptional attention to detail.
• Ability to work independently, troubleshoot issues, and manage multiple portals and deadlines at once.
• Availability to work overtime during insurance renewal season, including a vacation blackout one week before and after September 1.
• Proficient in Microsoft Office (Outlook, Excel, Word), Adobe Acrobat, and DocuSign; experience with Billy, Sage, and Monday.com a plus.